Stephanie Stafford
Senior Director of Customer Experience YETI
Day 2 (25 February)
2:40 PM ROUNDTABLES: Leveraging Post-Purchase Experiences to Build Loyalty
Oftentimes, the moment when things go wrong, whether through a return, refund or support request, is the one that determines whether a customer remains loyal or decides they no longer want to deal with your brand.
So, learn from the industries that do it best, and come prepared to swap notes with your cross-industry peers
Roundtable 1: Unlocking Faster, Frictionless Resolution & Returns
Roundtable 2: Quantifying the ROI of Post-Purchase Experiences
Check out the incredible speaker line-up to see who will be joining Stephanie.
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