Joshua Tye

Vice President of CX Technology & Enterprise Solutions Architecture Western Union Co.

Day 1 (24 February)

Customers should never feel your org chart and should only ever experience one seamless journey.

Yet for most organizations, disconnected workflows, competing priorities and fragmented ownership continue to create friction behind the scenes.

• How do you break down operational silos that create inconsistent customer experiences?

• How do you harness board-backing to align workflows, ownership and shared objectives across functions?

• How do you ensure handoffs between teams, channels and systems are invisible to the customer?

Check out the incredible speaker line-up to see who will be joining Joshua.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com