According to your consumers, customer experience has been stagnant in the US for the last 3 years (Forrester). So as disruptor brands increase their market share, incumbent retail, travel and hospitality brands are being forced to re-engineer themselves or go out of business.

The Customer Experience Exchange USA will focus on what the future holds, and show you how to adapt to stay in the game. This means doing the basics brilliantly, whilst investing in innovations around technology, process and people.

Hosted virtually, CX Exchange USA 2021 promises to be the best yet!

2021 Speakers

Who Should Attend?

Chief Customer Officers, SVPs, VPs and Directors of Customer Experience will be attending from leading travel, hospitality and retail brands from across B2B and B2C sectors. We qualify all attendees on job function and strategic responsibility to ensure you’re guaranteed to meet and engage with an elite group of customer experience leaders.


                                                                           

Online

In-store

Airlines

OTAs

Restaurants

Luxury

Hotels & Resorts

Cruises

Fashion

Cosmetics

Car Hire

Theme Parks

Food & Beverages

Electronics

Tourism Authorities

Casinos/Entertainment

100+

CX Leaders

25+

Expert Speakers

12+

Hours of Networking Time

35+

Innovative Solution Providers

Find out what the CX Retail Exchange is really like

Still want to know more about the CX Travel Exchange