According to your consumers, customer experience has been stagnant in the US for the last 3 years (Forrester). So as disruptor brands increase their market share, incumbent retail, travel and hospitality brands are being forced to re-engineer themselves or go out of business.
The Customer Experience Exchange USA will focus on what the future holds, and show you how to adapt to stay in the game. This means doing the basics brilliantly, whilst investing in innovations around technology, process and people.
Hosted virtually, CX Exchange USA 2021 promises to be the best yet!
Chief Innovation Officer
Cincinnati / Northern Kentucky International Airport
Head of Customer Experience & Customer Service
Executive Vice President of Retail Operations
Head of International Technology Strategy & Innovation
Chief Marketing Officer
Vice President, Omnichannel Experience & Strategy | Wealth Management
SVP, Senior Manager of Instructional Design Strategy & Innovation
SVP Global Clients COO
M. Musa Imtiaz
Vice President - Global Clients Division
Virgin Atlantic Airways Ltd
General Manager, Concierge & Premium Customer Experience, North America
Former Vice President - Client Experience
Chief Customer Officers, SVPs, VPs and Directors of Customer Experience will be attending from leading travel, hospitality and retail brands from across B2B and B2C sectors. We qualify all attendees on job function and strategic responsibility to ensure you’re guaranteed to meet and engage with an elite group of customer experience leaders.
Hours of Networking Time
Innovative Solution Providers