Forging the Future of Business
through Customer Experience 

June 15 - 16, 2021 | Online
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Meet the Speakers

2021 Speakers

Brian Cobb
Brian Cobb
Chief Innovation Officer
Cincinnati / Northern Kentucky International Airport
Jo Lai
Jo Lai
Head of Customer Experience & Customer Service
Hopper
Gene Lunger
Gene Lunger
Executive Vice President of Retail Operations
Ashley Furniture
Rishi Gupta
Rishi Gupta
Head of International Technology Strategy & Innovation
Taco Bell
Chirag Kulkarni
Chirag Kulkarni
Chief Marketing Officer
Medly
Jennifer Borchardt
Jennifer Borchardt
Vice President, Omnichannel Experience & Strategy | Wealth Management
U.S. Bank
Ken Hubbell
Ken Hubbell
SVP, Senior Manager of Instructional Design Strategy & Innovation
Wells Fargo
Bob Buiaroski
Bob Buiaroski
SVP Global Clients COO
State Street
M. Musa Imtiaz
M. Musa Imtiaz
Vice President - Global Clients Division
State Street
Julie Dilloway-Knapp
Julie Dilloway-Knapp
VP Cabins
Virgin Atlantic Airways Ltd
Karine Poulin
Karine Poulin
General Manager, Concierge & Premium Customer Experience, North America
Air Canada
Anthony Drummond
Anthony Drummond
Former Vice President - Client Experience
Cox Automotive

In Partnership With :

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