NORTH AMERICA'S PREMIER INVITATION-ONLY COMMUNITY MEETING FOR SENIOR CUSTOMER EXPERIENCE LEADERS

February 25 - 26 2026 | USA
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Meet the Speakers

See the full expert speaker faculty from the recent 2025 CX USA Exchange. If you'd like to get involved in the 2026 edition of the Exchange, please contact Sabrina Tang at enquire@iqpc.co.uk.

2025 Speakers

Dennis Wakabayashi
Dennis Wakabayashi
The Global Voice of CX
The Global Voice of CX
Eric Smuda
Eric Smuda
Chief Experience Officer
Likewize
Bradly Sax
Bradly Sax
Vice President Customer Strategy & Experience
Lendlease
Shireesh Mishra
Shireesh Mishra
Head of Data Analytics and Insights
Citi
TS Balaji
TS Balaji
VP Digital & Customer Experience
Cox Communications
Derek Petrie
Derek Petrie
VP, Customer Experience & Engagement
American Express Global Business Travel
Shilpa Mudiganti
Shilpa Mudiganti
Senior Director, CX Systems & Insights
Comcast Advertising
Alan Scally
Alan Scally
Associate Director Workforce Management
Spotify
Courtney Warford
Courtney Warford
Global Director, Customer Experience
AGCO
Marco Leon
Marco Leon
Head of Design - Wealth Management
U.S. Bank
Amy Saunders
Amy Saunders
Former SVP Customer Experience and Engagement
Novartis
Jennifer Blatz
Jennifer Blatz
Principal UX Researcher
BECU
Matt Egol
Matt Egol
Podcast Host and Best Selling Author - The CX and Culture Connection
.
Marlanges Simar
Marlanges Simar
Senior Director - Customer Experience
Walgreens
Lee Kemp
Lee Kemp
Vice President, Customer Experience
Veritiv
Michael Fulvio
Michael Fulvio
Customer Experience Director
Snipes
Shelly Chandler
Shelly Chandler
Senior Vice President - Merchant Services and Insights
Wells Fargo
Michael Mangione
Michael Mangione
Global Head - Digital Experience Transformation
WL Gore
Mark Krebs
Mark Krebs
VP Global Sales
Celebrus
Vasu Prathipati
Vasu Prathipati
CEO
MaestroQA
Andy Watson
Andy Watson
Senior Product Marketing - Customer Experience
RingCentral
Samantha McDougall
Samantha McDougall
Global Vice President & General Manager of VOC Solutions
Verint
Marina Segal
Marina Segal
Former Vice President, Multiplatform Strategy, Operations & Customer Experience
Formerly Paramount
Quinn Agen
Quinn Agen
VP of Global Sales
Omilia

Chairperson

Sean Albertson
Sean Albertson
Founder & CEO
CX4ROCKS

In Partnership With:

CX Network

QUESTIONS?

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Email: exchangeinfo@iqpc.com

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