May 29 - 30, 2019 | Château Élan, Luxury Winery & Spa Resort, Braselton, GA

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May 29 - 30, 2019
Château Élan, Luxury Winery & Spa Resort

Meet the Speakers

2019 Speakers

Horst Schulze

Horst Schulze
Chairman Emeritus
Capella Hotels and Resorts

Gabriele Masili

Gabriele Masili
CSS Chief Technology Officer, Customer Service & Support
Microsoft

Brian Cobb

Brian Cobb
Chief Innovation Officer
Cincinnati / Northern Kentucky International Airport

John Trainor

John Trainor
CIO
Aaron's

Gene Lunger

Gene Lunger
Executive Vice President of Retail Operations
Ashley Furniture

Michelle Brigman

Michelle Brigman
Customer Experience Director
7-Eleven

Pierre Charbonneau

Pierre Charbonneau
Director Passenger
International Air Transport Association (IATA)

Bob Simmonds

Bob Simmonds
Vice President - Walt Disney World Travel Operations
Disney Destinations

Rebecca Arwood

Rebecca Arwood
Director of Customer Service
Under Armour

Steve Mayers

Steve Mayers
Airport Director of Customer Experience, ADA and Title VI Coordinator
Hartsfield Jackson International Airport

Bridget Tran

Bridget Tran
VP Digital Strategies & Innovation
Nobu Hotels

Bernie Gessner

Bernie Gessner
Vice President Global Customer Care & Retail Operations
Fossil Group

Julio Badin

Julio Badin
Senior Vice President Customer Experience
Dallas Fort Worth International Airport

Michelle Moorehead

Michelle Moorehead
VP, Global Licensing, Retail and Attractions
The Coca-Cola Company

Jeff Titterton

Jeff Titterton
CMO
Zendesk

Sally Earnshaw

Sally Earnshaw
Managing Director
Blue Sky

Kimberly Patterson

Kimberly Patterson
Designer of Welcome Home Training
Mercedes Benz Stadium

Karen Walters

Karen Walters
Director Training & Associate Engagement
AMB Sports + Entertainment

Phillip Raub

Phillip Raub
Founder & President
b8tA

Ben Silver

Ben Silver
Founder & CEO
3DEN

James Mullan

James Mullan
Vice President
GDR Creative Intelligence

Amy Radin

Amy Radin
Award-Winning Author & Start Up Advisor
Amy Radin

Ingrid Lindberg

Ingrid Lindberg
CEO & Founder
Chief Customer

Shelley E. Kohan

Shelley E. Kohan
Assistant Professor
Fashion Institute of Technology

Moira Dorsey

Moira Dorsey
Founder & Principal
Dorsey Experience

Alison Embrey Medina

Alison Embrey Medina
Editor in Chief
design:retail

Ed King

Ed King
Co-Founder
HighStreet

Laura Davies-Taylor

Laura Davies-Taylor
Co-Founder
HighStreet

Diane Magers

Diane Magers
Chairman of the Board
Customer Experience Professionals Association (CXPA)

Richard Owen

Richard Owen
Owen
Owen CX