May 29 - 30, 2019
Château Élan, Luxury Winery & Spa Resort

Meet the Speakers

2019 Speakers


Horst Schulze
Horst Schulze
Chairman Emeritus
Capella Hotels and Resorts
Gabriele Masili
Gabriele Masili
CSS Chief Technology Officer, Customer Service & Support
Microsoft
Brian Cobb
Brian Cobb
Chief Innovation Officer
Cincinnati / Northern Kentucky International Airport
John Trainor
John Trainor
CIO
Aaron's
Gene Lunger
Gene Lunger
Executive Vice President of Retail Operations
Ashley Furniture
Michelle Brigman
Michelle Brigman
Customer Experience Director
7-Eleven
Pierre Charbonneau
Pierre Charbonneau
Director Passenger
International Air Transport Association (IATA)
Bob Simmonds
Bob Simmonds
Vice President - Walt Disney World Travel Operations
Disney Destinations
Rebecca Arwood
Rebecca Arwood
Director of Customer Service
Under Armour
Steve Mayers
Steve Mayers
Airport Director of Customer Experience, ADA and Title VI Coordinator
Hartsfield Jackson International Airport
Bridget Tran
Bridget Tran
VP Digital Strategies & Innovation
Nobu Hotels
Bernie Gessner
Bernie Gessner
Vice President Global Customer Care & Retail Operations
Fossil Group
Julio Badin
Julio Badin
Senior Vice President Customer Experience
Dallas Fort Worth International Airport
Michelle Moorehead
Michelle Moorehead
VP, Global Licensing, Retail and Attractions
The Coca-Cola Company
Jeff Titterton
Jeff Titterton
CMO
Zendesk
Sally Earnshaw
Sally Earnshaw
Managing Director
Blue Sky
Kimberly Patterson
Kimberly Patterson
Designer of Welcome Home Training
Mercedes Benz Stadium
Karen Walters
Karen Walters
Director Training & Associate Engagement
AMB Sports + Entertainment
Phillip Raub
Phillip Raub
Founder & President
b8tA
Ben Silver
Ben Silver
Founder & CEO
3DEN
James Mullan
James Mullan
Vice President
GDR Creative Intelligence
Amy Radin
Amy Radin
Award-Winning Author & Start Up Advisor
Amy Radin
Ingrid Lindberg
Ingrid Lindberg
CEO & Founder
Chief Customer
Shelley E. Kohan
Shelley E. Kohan
Assistant Professor
Fashion Institute of Technology
Moira Dorsey
Moira Dorsey
Founder & Principal
Dorsey Experience
Alison Embrey Medina
Alison Embrey Medina
Editor in Chief
design:retail
Ed King
Ed King
Co-Founder
HighStreet
Laura Davies-Taylor
Laura Davies-Taylor
Co-Founder
HighStreet
Diane Magers
Diane Magers
Chairman of the Board
Customer Experience Professionals Association (CXPA)
Richard Owen
Richard Owen
Owen
Owen CX
April Mullen 202464
April Mullen 202464
Director of Consumer-First Marketing Adoption
Selligent Marketing Cloud