Asia's #1 Customer Experience
Leaders Platform
Leaders Platform
Milind Gaharwar
Principal AI Scientist Mercedez BenzMilind has close to two decades of experience in business leadership and consulting roles. He has advised governments on policy and regulatory matters, worked with private companies on strategy and growth initiatives, been a core team member of a successful start-up, and has turned around a loss-making business. At present, Milind heads the AI product development and operations function at Mercedes Benz for Region Overseas, covering more than 40 countries globally. Milind holds three Masters’ degrees, in Business Management, in Transport and Logistics, and in Artificial Intelligence. Milind also serves on the advisory board of ‘AI for Good Foundation’.
18 June 2025 | Main Conference Day 1
11:40 AM Panel Discussion: Beyond the AI Hype: What's Actually Working in CX
• The Numbers Game: What's actually driving ROI in customer experience automation.
• The Customer Verdict: Fresh insights on where AI is enhancing vs damaging customer relationships - and what this means for your 2025 strategy.
• The Implementation Gap: Why most AI projects in customer experience fail to deliver - and how leading brands are avoiding these common pitfalls.
Check out the incredible speaker line-up to see who will be joining Milind.
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