Asia's #1 Customer Experience
Leaders Platform
Leaders Platform
Venkatesh Bhardwaj
Chief Technology Officer – Customer Experience MakeMyTrip18 June 2025 | Main Conference Day 1
10:00 AM Beyond Disruption: The New Rules of Customer Experience in Asia
CX remains one of the key differentiating factors in elevating an organisation’s competitive advantage, and this is further highlighted with the market projected to reach over USD$7-billion by 2028. This fast pace of growth (over 18%!) demonstrates the strong belief and continuous investments into this function as a foundation for global success.
• The Digital-First Reality: How Asia's hyper-connected consumers are reshaping CX standards and expectations.
• Growth Champions: Success patterns from the region's most innovative customer experience transformations.
• Tomorrow's Playbook: Building resilient CX strategies in volatile markets.
Check out the incredible speaker line-up to see who will be joining Venkatesh.
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