Asia's #1 Customer Experience
Leaders Platform
Leaders Platform
Pascal Gerard Daniel
Head of Customer Success, APAC & Japan Nokia
18 June 2025 | Main Conference Day 1
11:40 AM Panel Discussion: Beyond the AI Hype: What's Actually Working in CX
• The Numbers Game: What's actually driving ROI in customer experience automation.
• The Customer Verdict: Fresh insights on where AI is enhancing vs damaging customer relationships - and what this means for your 2025 strategy.
• The Implementation Gap: Why most AI projects in customer experience fail to deliver - and how leading brands are avoiding these common pitfalls.
Check out the incredible speaker line-up to see who will be joining Pascal Gerard.
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