Pascal Gerard Daniel

Head of Customer Success, APAC & Japan Nokia

For last two decades, Pascal has been helping business leaders across four continents to drive successful business transformations in areas of customer services; business solutions; quality and operations. He is currently leading Customer Success unit for a big tech company across APAC region where he is responsible for scaling-up digital innovation and continuous improvement practise as a tool to drive customer delight; employee engagement and helping his clients to capture the value of 5G; IoT; digital automation and Industry 4.0. Pascal holds Design Thinking Advanced facilitation certification based on IDEO & Stanford school of Design curriculum; is Services Excellence coach from Up’ Your services and Lean Black Belt practitioner. He enabled thousands of people and leaders across 4 continents to develop customer-centric culture and is a regular keynote speaker on topics of services excellence; operational excellence; creative problem solving.