Teeraphol Ambhai is an exceptional digital talent with a consistently constructive and collaborative approach towards his team and other functional teams. He has been an essential part of Bumrungrad International’s industry-leading and ever-evolving online presence for more than 10 years, since graduating with a Master’s Degree from CMMU in 2014 and Bachelor Degree from ICT Mahidol University in Computer Science, also got 2 Mini MBA from Neo Academy by CMMU. Currently, he studies Doctoral of Communication arts at UTCC. He leads and manages a small team, of no more than 10 people, with a high-level understanding of Project Management and a Growth mindset that results in world-class social media outcomes such as 1st Most followers FB of hospital in the world, as well as Top 4 in the world for other 3 main channels (IG,Tiktok,YouTube) which can achieve success, make big changes, gain a competitive advantage in terms of performance, and received more than 50 awards among other hospitals both in Thailand and internationally, who is the one behind the scene of successfully 5 awards-winning last year from CX Asia Excellence Awards.
The leading hospital sweeped 11 awards at the industry-leading CX Asia Excellence Awards 2024 – and in this session, we dive deep into the unique ecosystem within the organisation and how they have emerged as one of the bests.
• MarTech Ecosystem Integration
• Mobile First Approach
• Data-Driven Insight
• Employee is a Key
• The Breaking Point: Critical moments when digital solutions fall short - and how to seamlessly transition to human intervention.
• The Empowerment Factor: Equipping frontline teams with the right tools and authority to resolve complex issues technology can't handle.
• The Integration Blueprint: Creating seamless handoffs between automated systems and human teams that actually enhance customer satisfaction.
Check out the incredible speaker line-up to see who will be joining Teeraphol.
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