Asia's #1 Customer Experience
Leaders Platform
Leaders Platform
Sanghee Lee
General Manager Global AI Business Strategy Sendbird18 June 2025 | Main Conference Day 1
11:40 AM From Experimentation to Impact: How Leading Brands Are Deploying AI Agents at Scale
As many enterprises remain stuck in the PoC phase of GenAI adoption, some CX leaders are already moving beyond experimentation—transforming AI agents into powerful, scalable solutions that deliver measurable business impact. In this session, hear key lessons from successful deployments that are redefining what’s possible in AI-enabled customer experience.
- Turning Potential into Practice: What sets successful AI agent deployments apart from ongoing pilots and internal tests
- Laying the Operational Foundation: Critical processes, teams, and governance models that enable real-world execution
- Building for Scale: Capacity-building strategies and cross-functional alignment needed to sustain transformation
Check out the incredible speaker line-up to see who will be joining Sanghee.
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