James McGhee

Operations Director Footasylum

Agenda Day 2

9:45 AM THINK TANK: Adapting to Generational Shifts to Meet Evolving Expectations & Future-Proof the Customer Journey

Younger generations are reshaping retail with new expectations - they value quality over price, demand seamless experiences across channels, and move fluidly between platforms as they research, compare and purchase.

Retailers must now design journeys that anticipate the growing influence of younger shoppers, who are shaping the next wave of retail evolution.

• Designing flexible journeys that serve both more traditional shoppers and younger, multi-platform customers without creating channel conflict

• How do you keep these younger customers engaged, and converting, within your ecosystem? Or should you meet them where they are?

• Building operational agility to meet expectations for speed, convenience and immediacy, from fast delivery to frictionless returns

Check out the incredible speaker line-up to see who will be joining James.

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