Kiran Uppal

Head of Customer Care Experience & Transformation ASOS

Agenda Day 1

12:05 PM SPONSOR PRESENTATION: Crafting Customer Experience with AI: How Retailers Scale Expertise, Empathy, and Brand Voice at Every Touchpoint

Understanding how human-feeling AI can drive smoother service, smarter recommendations and stronger customer connections is vital in today's tech-driven CX landscape.

Join this session where we will explore:

How to employ AI agents to provide real-time customer service

Ensuring AI agents are empathetic, reflect brand tone and make customers feel supported

Smart product recommendations and using AI to ensure shoppers find the right items and the right points in their customer journey

Integrating AI agents within existing systems in a secure way

Case studies of real retailers employing AI agents with success

Check out the incredible speaker line-up to see who will be joining Kiran.

Download The Latest Agenda

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