Natalie Dunn

Director of Customer Experience Sainsbury's

Agenda Day 1

4:55 PM Revisiting the Fundamentals & Unlocking Quick Wins to Strengthen Customer Loyalty Whilst Remaining Lean

In a climate where budgets are tight and customer expectations are rising, strengthening loyalty doesn't always require major investment – the most impactful improvements often start with revisiting the fundamentals.

By focusing on operational excellence, rather than expensive gimmicks, brands can deepen loyalty, drive repeat engagement and stay lean whilst still delivering on the moments that matter.

• How can you use existing data more intelligently to uncover simple,actionable insights to drive retention without major spend?

• Increasing operational efficiency to remove everyday frustrations that quietly erode loyalty

• Revisiting the fundamentals of customer experience to spot quick, inexpensive fixes that meaningfully improve satisfaction

Check out the incredible speaker line-up to see who will be joining Natalie.

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