03 - 04 July, 2019
Hilton London Syon Park, Middlesex, United Kingdom


2019 Sponsors

8x8, Inc.
Website: http://www.8x8.com

8x8, Inc. (NYSE:EGHT) is a leading provider of global cloud communications and customer engagement solutions with over a million business users worldwide. 8x8 helps enterprises engage at the speed of employee and customer expectations by putting the collective intelligence of the organisation in the hands of every employee.  Read More

Blue Sky
Website: www.blue-sky.co.uk

We are experts in people change to drive improved business outcomes. We work with organisations who are looking for Sales, Service, and Digital or Agile transformation to shift culture and build solutions based on experience, expertise, thought leadership, psychology and neuroscience. At the core of what we do is The... Read More

Website: https://contentsquare.com/

With your current analytics solution you'll know who is coming to your site and where they go, but can you understand why? With ContentSquare, the behavioural UX insight platform, digital teams can analyse all visitor data, across any device, date range and web page. All without the need for a... Read More

Website: https://www.conversity.com/

Conversity are focused on helping telecommunications companies simplify complex multi-channel customer journeys through real-time personalised needs based recommendations, that drive customers to the right buying decisions faster.RIPPL(TM), their intelligent guided selling platform, cleverly combines key sources of customer data from CRM systems together with real-time lifestyle assessments and configured business... Read More

Website: https://www.conversocial.com/

Conversocial is a digital care platform that enables brands to connect with customers in a way that is just as easy as messaging a friend. Our continued mission is to enable brands to break the CX equation by delivering customer care that results in both happier customers and greater brand... Read More

Website: https://www.freshworks.com/solutions/

Freshworks provides leading customer engagement products. Our customer engagement suite consists of Freshdesk, Freshchat and Freshcaller.Freshdesk: our omni-channel customer service software allows retailers to bring all channels of customer communication into one place; across email, phone, live chat, social and chatbots, giving a single customer view, which allows them to provide... Read More

Website: https://www.genesys.com/uk

Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining... Read More

Website: https://imimobile.com/

IMImobile is a cloud communications software and solutions provider that enables companies to use mobile and digital technologies to improve and automate customer experience and engagement.IMImobile’s cloud software platform manages over 42 billion messages and 44 billion commerce transactions a year across the world. Organisations that trust us to deliver... Read More

Website: https://kokoro-global.com/customer-experience/

We are Kokoro. We run VOC/CX programmes for world-class brands. Our brand promise is to take valuable, honest customer feelings and turn them into intelligent strategies to transform brands. Because we have a deep understanding of what really motivates people, we create programmes that generate large samples, possess powerful insights,... Read More

Website: http://www.kpmg.com/be/amcc

The KPMG Global Asset Management Competence Center is offering end-to-end solutions for asset intensive companies and public entities which are dealing with asset management questions in a broad sense. Our methodologies used are innovative and serve worldwide as models for many leading asset-intensive companies, in a wide variety of sectors.... Read More

Website: http://www.liveperson.com

LivePerson is the leading provider of intelligent, online engagement solutions, enabling the world’s top brands to deliver a personalised user experience by proactively engaging visitors with real-time solutions for chat, voice and content.LivePerson's solutions create meaningful, real-time connections by engaging the right customer, at the right time, through the right... Read More

Website: https://www.mastercardservices.com/en/retail

Mastercard’s solutions go beyond the transaction at the cash register. Mastercard offers technology, data insights, consulting and predictive analytics solutions to empower retailers to acquire new customers, enhance customer loyalty and improve operations. Mastercard spend insights offer retailers a 360-degree view of their shoppers, and our platforms and services translate... Read More

Website: https://www.gomoxie.com/

Moxie is the leader in guided commerce, changing the way brands interact with their customers. Moxie’s digital platform anticipates what customers need and guides them through the online journey with proactive, useful snippets of information—without the need for human assistance.  More than 600 of the world’s leading brands in financial... Read More

Website: https://www.mparticle.com/

mParticle is a global technology company that provides a Customer Data Platform for B2C brands with an omni-channel presence.We help the likes of Walmart, Burger King, McDonalds, Adidas and Lulu Lemon create a 360° view of the customer journey across every touchpoint by collecting, organising and synchronising customer data from... Read More

Rant & Rave
Website: https://rantandrave.com/

Rant & Rave provides customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave Platform to proactively communicate with and gather fast feedback... Read More

Raya Contact Center
Website: http://www.rayacc.com/

Raya Contact Center is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering contact center, professional, back office and inside sales channel management services to global clients, including global Fortune 500 companies in Europe, the Middle East, and Africa in 25 different languages.RCC serves a... Read More

Website: www.smg.com

SMG (Service Management Group) partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCX, Brand Research, and Employee... Read More

Stibo Systems
Website: https://www.stibosystems.com/industries/retail

Synchronise digital and physical channels, accelerate time-to-market and increase up-sell and cross-sell conversions with master data management. Bring order to your data to reduce risks and create personalised customer experiences.Today’s tech-savvy customer demands exceptional retail experiences, whether shopping online, in-store or from their mobile device. This means retailers, wholesalers and... Read More

Website: https://synthetix.com

Synthetix Self-Service Cloud is a web portal providing answers to your customers' questions 24/7, using an AI-powered, super-accurate knowledge-base to reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support. Read More

Website: http://www.tealium.com

Tealium is the leader in real-time unified marketing solutions, helping brands seamlessly integrate their siloed applications and data, and drive more profitable interactions across all digital touch points. Tealium’s open platform for tag management and data enrichment enables marketers to bring order to chaos and build better customer experiences. Founded... Read More

Website: https://www.tokywoky.com/

TokyWoky’s community live chat solution allows your online customers to give live advice to one another. Using gamification, TokyWoky community live chat engages 4 to 5 times more customers than a traditional customer support live chat, boosting conversion and cutting customer support costs. Some enthusiasts can spend a few hours... Read More

Website: https://www.ttec.com/emea/what-we-do

TTEC (NASDAQ: TTEC) is a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human-centric,... Read More

Website: https://www.webhelp.com/en-us/

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. From 26 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our... Read More