Speakers

Take a look at our impressive expert speaker faculty for the Customer Experience Exchange for Retail!

If you are interested in speaking at this event, please contact Ellie McIntosh at ellie.mcintosh@iqpc.co.uk

2025 Speakers


Mary Portas
Mary Portas
Broadcaster, author, activist and founder of Portas Agency
Portas
Richard Lim
Richard Lim
Chief Executive
Retail Economics
Leona De Graft
Leona De Graft
VP of eCommerce
Levi Strauss
Prasanna Kumar
Prasanna Kumar
Global dCommerce Experience Director
Diageo
Ben O'Donnell
Ben O'Donnell
Head of Customer Service
Crocus.co.uk & Primrose
Diana Zharovskikh
Diana Zharovskikh
Global Director of Pricing and Category Management, Grocery & Retail
Deliveroo
Emma Collins
Emma Collins
Head of Digital Loyalty & Engagement
Poundland & Dealz
Richard Cristofoli
Richard Cristofoli
Chief Customer Officer and Expert
Ex-FGH
Jonathan George
Jonathan George
Director of Contact Centre Operations
Holland & Barrett
Steve Webster
Steve Webster
Global Ecommerce Director
Barbour
Ray Ho
Ray Ho
Director of Design
BackMarket
Tim Fairs
Tim Fairs
Brand & Digital Controller
SPAR UK