2019 Speakers Include:

The speaker panel has been developed following months of extensive research with the senior CX community. If you would like to be considered as a speaker for 2019, or have any questions about the agenda, please email Kekeli Gohoho at exchangeinfo@iqpc.com or 44 (0)20 7368 9484.

Oliver Fehl
Senior Director Retail Concepts
Adidas

Doris Roesner
Global Head of Retail
Lindt

Ray Biggs
Head of Contact Centers
John Lewis

Hannah Dawson
Customer Service Manager EU, Urban Outfitters, Anthropologie Group, & Free People
URBN

Matteo Guerrini
EMEA Director
Tom Ford Beauty and By Kilian

David Boyle
Customer Insights Director
Harrods

Maria Murphy
Head of User Experience
Feelunique

Natalie Berg
Retail Analyst and Founder
NBK Retail

Rachel Scoffield
Head of Customer Experience
Papier

Kate Mitchell
Director of Digital
Steinhoff International

Bas Karsemeijer
Head of Data
Hema

Helen Zuurmond
Head of CRM and Customer Services
Hema

Sarah Metcalfe
Chief Happiness Officer and Head of Customer Service
Sure Petcare

Nina Jones
Customer Experience Director
Formerly of Microsoft

Andrea Picchi
Head of User Experience
River Island

Claire Hill
Customer Experience Director
Studio Retail

Julian Highley
Data & Insights Director
Clarks

Jonathan George
Head of Customer Contact
Wilko

James Dodkins
Founder
ROCKSTAR CX

Helen Dickinson OBE
CEO
British Retail Consortium

Reem Asaad
CEO
Raya Corporation

Tom Enright
Research Vice President, Global Supply Chain Strategies
Gartner

Kate Ancketill
CEO & Chief Story Teller
GDR Creative Intelligence