Retail Experience Revolution: Building a new Seamless, Interconnected & Personable Experience from Discovery to Service
07-08 July | Hilton Syon Park, London

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Speakers

Take a look at our impressive expert speaker faculty for the Customer Experience Exchange for Retail!

2025 Speakers

Mary Portas

Mary Portas
Broadcaster, author, activist and founder of Portas Agency
Portas

Richard Lim

Richard Lim
Chief Executive
Retail Economics

Leona De Graft

Leona De Graft
VP of eCommerce
Levi Strauss

Prasanna Kumar

Prasanna Kumar
Global dCommerce Experience Director
Diageo

Ben O'Donnell

Ben O'Donnell
Head of Customer Service
Crocus.co.uk & Primrose

Diana Zharovskikh

Diana Zharovskikh
Global Director of Pricing and Category Management, Grocery & Retail
Deliveroo

Emma Collins

Emma Collins
Head of Digital Loyalty & Engagement
Poundland & Dealz

Richard Cristofoli

Richard Cristofoli
Chief Customer Officer and Expert
Ex-FGH

Jonathan George

Jonathan George
Director of Contact Centre Operations
Holland & Barrett

Steve Webster

Steve Webster
Global eCommerce Director
Barbour

Ray Ho

Ray Ho
Director of Design
BackMarket

Tim Fairs

Tim Fairs
Brand & Digital Controller
SPAR UK

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