03 - 04 July, 2019
Hilton London Syon Park, Middlesex, United Kingdom

2019 Speakers Include:

The speaker panel has been developed following months of extensive research with the senior CX community. If you would like to be considered as a speaker for 2019, or have any questions about the agenda, please email Kekeli Gohoho at exchangeinfo@iqpc.com or 44 (0)20 7368 9484.

2019 Speakers


Oliver Fehl
Oliver Fehl
Senior Director Retail Concepts
Adidas
Doris Roesner
Doris Roesner
Global Head of Retail
Lindt
Ray Biggs
Ray Biggs
Head of Contact Centers
John Lewis
Hannah Dawson
Hannah Dawson
Customer Service Manager EU, Urban Outfitters, Anthropologie Group, & Free People
URBN
Matteo Guerrini
Matteo Guerrini
EMEA Director
Tom Ford Beauty and By Kilian
David Boyle
David Boyle
Customer Insights Director
Harrods
Maria Murphy
Maria Murphy
Head of User Experience
Feelunique
Natalie Berg
Natalie Berg
Retail Analyst and Founder
NBK Retail
Rachel Scoffield
Rachel Scoffield
Head of Customer Experience
Papier
Kate Mitchell
Kate Mitchell
Director of Digital
Steinhoff International
Bas Karsemeijer
Bas Karsemeijer
Head of Data
Hema
Helen Zuurmond
Helen Zuurmond
Head of CRM and Customer Services
Hema
Sarah Metcalfe
Sarah Metcalfe
Chief Happiness Officer and Head of Customer Service
Sure Petcare
Nina Jones
Nina Jones
Customer Experience Director
Formerly of Microsoft
Andrea Picchi
Andrea Picchi
Head of User Experience
River Island
Claire Hill
Claire Hill
Customer Experience Director
Studio Retail
Julian Highley
Julian Highley
Data & Insights Director
Clarks
Jonathan George
Jonathan George
Head of Customer Contact
Wilko
James Dodkins
James Dodkins
Founder
ROCKSTAR CX
Helen Dickinson OBE
Helen Dickinson OBE
CEO
British Retail Consortium
Reem Asaad
Reem Asaad
CEO
Raya Corporation
Tom Enright
Tom Enright
Research Vice President, Global Supply Chain Strategies
Gartner
Kate Ancketill
Kate Ancketill
CEO & Chief Story Teller
GDR Creative Intelligence