Retail Experience Revolution: Building a new Seamless, Interconnected & Personable Experience from Discovery to Service
07-08 July | Hilton Syon Park, London

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Speakers

Take a look at our impressive expert speaker faculty for the Customer Experience Exchange for Retail!

2025 Speakers

Mary Portas

Mary Portas
Broadcaster, author, activist and founder of Portas Agency
Portas

Francescamaria Isoardi

Francescamaria Isoardi
Education Faculty Head of Retail
Essilorluxottica

Richard Lim

Richard Lim
Chief Executive
Retail Economics

Vinay Parmar

Vinay Parmar
Managing Director
Customer Whisperers

Ashwin Basu

Ashwin Basu
Senior Global Account Director
Fluentd

Billy Cheng

Billy Cheng
Head of Consumer Data Activation
L'Oreal

Ben O'Donnell

Ben O'Donnell
Head of Customer Service
Crocus.co.uk & Primrose

Diana Zharovskikh

Diana Zharovskikh
Global Director of Pricing and Category Management, Grocery & Retail
Deliveroo

Jonathan George

Jonathan George
Director of Customer Operations and Loyalty
Holland & Barrett

Ray Ho

Ray Ho
Director of Design
BackMarket

Tim Fairs

Tim Fairs
Brand & Digital Controller
SPAR UK

Naomi Rankin

Naomi Rankin
Global Customer Care Manager
LUSH

Shilpi Sinha

Shilpi Sinha
Head of User Research for Partner Products
LEGO

Carl McCartney

Carl McCartney
Global Sales Enablement Director
Les Mills

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