Speakers

The speaker panel for the 2020 Exchange was developed following months of extensive research with the senior CX community. If you would like to be considered as a speaker for 2020, or have any questions about the agenda, please email us at info@exchangeevents.co.uk or call +44 (0) 207 368 9484.

2020 Speakers

Indie Rai
Indie Rai
Head of Customer Service
The White Company
Andrew Mann
Andrew Mann
Head of Insight & Loyalty
M&S
Debbie Bond
Debbie Bond
Chief Commercial Officer
Lovehoney
Darren Moorghen
Darren Moorghen
Lead Business Analyst
AO.com
Keith Milum
Keith Milum
Director of Customer Services
N Brown Group
Laura Harborne
Laura Harborne
Head of Customer
The Works Store
Greg Reed
Greg Reed
CEO
HomeServe
Heidi Reynolds
Heidi Reynolds
Retail Stores Director
WHSmith
James Leech
James Leech
Head of Digital Product
Sainsbury’s Group
Jennifer North
Jennifer North
Head of Digital Experience
Hobbycraft
Romy Miller
Romy Miller
Marketing and Commercial Director
GAIL's Bakery
Andrea Picchi
Andrea Picchi
Head of Experience Design
River Island
Joshua Lincoln
Joshua Lincoln
Retail & Managing Director
Majestic Wines
Chris Browne
Chris Browne
Co-Founder & Former Global Retail Director for Ted Baker – Currently Non-Executive Director
SkinnyDip
David Lloyd
David Lloyd
General Manager UK, Netherlands & Nordics
Alibaba Group

Past Speakers

Oliver Fehl
Oliver Fehl
Senior Director Retail Concepts
Adidas
Doris Roesner
Doris Roesner
Global Head of Retail
Lindt
Ray Biggs
Ray Biggs
Head of Contact Centers
John Lewis
Hannah Dawson
Hannah Dawson
Customer Service Manager EU, Urban Outfitters, Anthropologie Group, & Free People
URBN
Maria Murphy
Maria Murphy
Head of User Experience
Feelunique
Natalie Berg
Natalie Berg
Retail Analyst and Founder
NBK Retail
Rachel Scoffield
Rachel Scoffield
Head of Customer Experience
Papier
Bas Karsemeijer
Bas Karsemeijer
Head of Data
Hema
Helen Zuurmond
Helen Zuurmond
Head of CRM and Customer Services
Hema
Sarah Metcalfe
Sarah Metcalfe
Chief Happiness Officer and Head of Customer Service
Sure Petcare
Nina Jones
Nina Jones
Customer Experience Director
Formerly of Microsoft
Andrea Picchi
Andrea Picchi
Head of User Experience
River Island
Claire Hill
Claire Hill
Customer Experience Director
Studio Retail
Julian Highley
Julian Highley
Data & Insights Director
Clarks
Jonathan George
Jonathan George
Head of Customer Contact
Wilko
James Dodkins
James Dodkins
Founder
ROCKSTAR CX
Helen Dickinson OBE
Helen Dickinson OBE
CEO
British Retail Consortium
Reem Asaad
Reem Asaad
CEO
Raya Contact Center
Tom Enright
Tom Enright
Research Vice President, Global Supply Chain Strategies
Gartner
Kate Ancketill
Kate Ancketill
CEO & Chief Story Teller
GDR Creative Intelligence
Reuben White
Reuben White
VP Enterprise, North EMEA
LivePerson
Darren Cooper
Darren Cooper
Director of Industry Solutions
Stibo Systems
Tim Norris
Tim Norris
VP Sales EMEA
mParticle
Erica Livermore
Erica Livermore
Customer Experience and Intelligence Director
Virgin Active
Mike Massimi
Mike Massimi
Customer Experience Director
PhotoBox
Ben Hill
Ben Hill
Regional Sales Director
goMoxie.com
Olivier Mourrieras
Olivier Mourrieras
Customer Experience Coach
TribeCX
Laura Gillespie
Laura Gillespie
Director
Kokoro Global

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