Your 2026 Expert Speakers

The 2026 speaker line up has been revealed, and we are excited to announce the following expert retail leaders as speakers who will be sharing their extensive and varied experiences at the event this July.


Chair


Chair: Paul Sims
Chair: Paul Sims
Advisor
Equal Experts
Equal Experts

CX


Deborah Honig
Deborah Honig
Former Chief Customer Officer
Samsung UK & Ireland
Samsung UK & Ireland
Stuart Trevor
Stuart Trevor
Founder, ex-CEO
AllSaints
AllSaints
Mazhar Butt
Mazhar Butt
Group Director of Guest Experience
The Bicester Village Collection
The Bicester Village Collection
Samuel Jackman
Samuel Jackman
Head of Customer Experience
Hammonds Furniture
Hammonds Furniture
Natalie Dunn
Natalie Dunn
Director of Customer Experience
Sainsbury's
Sainsbury's

Customer Service


Matt Walburn
Matt Walburn
Customer Executive Director of Marketing and E-Commerce
A.S. Watson UK (Superdrug & Savers)
A.S. Watson UK (Superdrug & Savers)
Lewis Day
Lewis Day
Customer Strategy & Value Proposition Director
Currys
Currys
Elisabeth Fennell-Connell
Elisabeth Fennell-Connell
Director of Customer Service & Customer Experience
Moonpig.com
Moonpig.com
Maria Madonna
Maria Madonna
Head of Customer Experience
AllSaints
AllSaints

Digital


Andrew Webb
Andrew Webb
Chief Digital Officer
Screwfix
Screwfix
Adrian Evans
Adrian Evans
Head of Digital Product Customer Commerce
B&Q Plc
B&Q Plc

Special Features


Louise Seston
Louise Seston
Head of Marketing, Healthcare
Boots
Boots
Richard Lim
Richard Lim
Chief Executive & Founder
Retail Economics
Retail Economics
James McGhee
James McGhee
Operations Director
FootAsylum
FootAsylum