21st - 22nd April 2020| London

Speakers

The speaker panel for the 2019 Exchange was developed following months of extensive research with the senior CX community. If you would like to be considered as a speaker for 2020, or have any questions about the agenda, please email us at exchangeinfo@iqpc.com or call +44 (0) 207 368 9484.

Past Speakers


Oliver Fehl
Oliver Fehl
Senior Director Retail Concepts
Adidas
Doris Roesner
Doris Roesner
Global Head of Retail
Lindt
Ray Biggs
Ray Biggs
Head of Contact Centers
John Lewis
Hannah Dawson
Hannah Dawson
Customer Service Manager EU, Urban Outfitters, Anthropologie Group, & Free People
URBN
Maria Murphy
Maria Murphy
Head of User Experience
Feelunique
Natalie Berg
Natalie Berg
Retail Analyst and Founder
NBK Retail
Rachel Scoffield
Rachel Scoffield
Head of Customer Experience
Papier
Bas Karsemeijer
Bas Karsemeijer
Head of Data
Hema
Helen Zuurmond
Helen Zuurmond
Head of CRM and Customer Services
Hema
Sarah Metcalfe
Sarah Metcalfe
Chief Happiness Officer and Head of Customer Service
Sure Petcare
Nina Jones
Nina Jones
Customer Experience Director
Formerly of Microsoft
Andrea Picchi
Andrea Picchi
Head of User Experience
River Island
Claire Hill
Claire Hill
Customer Experience Director
Studio Retail
Julian Highley
Julian Highley
Data & Insights Director
Clarks
Jonathan George
Jonathan George
Head of Customer Contact
Wilko
James Dodkins
James Dodkins
Founder
ROCKSTAR CX
Helen Dickinson OBE
Helen Dickinson OBE
CEO
British Retail Consortium
Reem Asaad
Reem Asaad
CEO
Raya Contact Center
Tom Enright
Tom Enright
Research Vice President, Global Supply Chain Strategies
Gartner
Kate Ancketill
Kate Ancketill
CEO & Chief Story Teller
GDR Creative Intelligence
Reuben White
Reuben White
VP Enterprise, North EMEA
LivePerson
Darren Cooper
Darren Cooper
Director of Industry Solutions
Stibo Systems
Tim Norris
Tim Norris
VP Sales EMEA
mParticle
Erica Livermore
Erica Livermore
Customer Experience and Intelligence Director
Virgin Active
Mike Massimi
Mike Massimi
Customer Experience Director
PhotoBox
Ben Hill
Ben Hill
Regional Sales Director
goMoxie.com
Olivier Mourrieras
Olivier Mourrieras
Customer Experience Coach
TribeCX
Laura Gillespie
Laura Gillespie
Director
Kokoro Global