Speakers

Take a look at our impressive expert speaker faculty for the Customer Experience Exchange for Retail!


Francescamaria Isoardi
Francescamaria Isoardi
Education Faculty Head of Retail
Essilorluxottica
Vinay Parmar
Vinay Parmar
Managing Director
Customer Whisperers

2025 Speakers


Mary Portas
Mary Portas
Broadcaster, author, activist and founder of Portas Agency
Portas
Richard Lim
Richard Lim
Chief Executive
Retail Economics
Ben O'Donnell
Ben O'Donnell
Head of Customer Service
Crocus.co.uk & Primrose
Diana Zharovskikh
Diana Zharovskikh
Global Director of Pricing and Category Management, Grocery & Retail
Deliveroo
Jonathan George
Jonathan George
Director of Customer Operations and Loyalty
Holland & Barrett
Ray Ho
Ray Ho
Director of Design
BackMarket
Tim Fairs
Tim Fairs
Brand & Digital Controller
SPAR UK
Naomi Rankin
Naomi Rankin
Global Customer Care Manager
LUSH
Shilpi Sinha
Shilpi Sinha
Head of User Research for Partner Products
LEGO
Carl McCartney
Carl McCartney
Global Sales Enablement Director
Les Mills