Speakers

The speaker panel for the 2020 Exchange was developed following months of extensive research with the senior CX community. If you would like to be considered as a speaker for 2020, or have any questions about the agenda, please email us at info@exchangeevents.co.uk or call +44 (0) 207 368 9484.

2020 Speakers


Indie Rai
Indie Rai
Head of Customer Service
The White Company
Andrew Mann
Andrew Mann
Head of Insight & Loyalty
M&S
Debbie Bond
Debbie Bond
Chief Commercial Officer
Lovehoney
Darren Moorghen
Darren Moorghen
Lead Business Analyst
AO.com
Keith Milum
Keith Milum
Director of Customer Services
N Brown Group
Laura Harborne
Laura Harborne
Head of Customer
The Works Store
Greg Reed
Greg Reed
CEO
HomeServe
Heidi Reynolds
Heidi Reynolds
Retail Stores Director
WHSmith
James Leech
James Leech
Head of Digital Product
Sainsbury’s Group
Simon Prinn
Simon Prinn
Head of Strategic DataOps
Walgreens Boots Alliance
Jennifer North
Jennifer North
Head of Digital Experience
Hobbycraft
Romy Miller
Romy Miller
Marketing and Commercial Director
GAIL's Bakery
Joshua Lincoln
Joshua Lincoln
Retail & Managing Director
Majestic Wines
Chris Browne
Chris Browne
Co-Founder & Former Global Retail Director for Ted Baker – Currently Non-Executive Director
SkinnyDip
David Lloyd
David Lloyd
General Manager UK, Netherlands & Nordics
Alibaba Group
Natalie Berg
Natalie Berg
Retail Analyst and Founder
NBK Retail
Andrew Busby
Andrew Busby
Founder & CEO
Retail Reflections