Elias David

UK GMI Lead Elevenlabs

Agenda Day 2

In a world where AI drives the conversation around cost efficiency, many board rooms view customer care as the low hanging fruit.

As pressure increases to replace headcount with AI-powered chatbots and virtual agents, the conversation must evolve beyond simple cost-cutting.

• Quantifying not only the cost-savings but the retention impact of your customer care channels

• Linking service quality, speed and resolution metrics directly to LTV

• Demonstrating the strategic and capital risks of over-automation

Check out the incredible speaker line-up to see who will be joining Elias.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com