Why the UK's Top Customer Service Leaders Choose
the CX Retail Exchange

The CX Retail Exchange UK returns for it's 14th year this July, uniting senior customer service leaders from major UK retailers to explore how customer service functions can reduce cost, manage rising demand and deliver measurable business value.

Across two days of peer-led discussions and case studies, attendees will uncover practical strategies for AI selection, adoption and integration, smarter automation, effective escalation management, service recovery, and improving agent performance - with a rigorous focus on service quality excellence.

2026 is a pivotal year for customer service leaders. Join your peers in July to help lead the shift from reactive support to proactive customer care that reduces churn, drives retention and delivers quantifiable impact.

image
image

Retail's biggest customer service challenges in 2026, solved.

Still wondering if this event is a good fit for you?

Download our guide below to view the customer service sessions and expert speakers you can expect to learn from at this year's Exchange, and for an exclusive preview of the actionable takeaways you will gain and be able to implement as soon as you return to the office.

Download Customer Service Guide

In Partnership With:

CX Network

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com

Iqpc Icon

©2026 IQPC. All rights reserved.