Download our 2026 event guide here:

Download the brand new Event Guide! See which senior UK retail brands are attending and explore the sessions you won't want to miss.

📅 1–2 July 2026 📍 Hilton Syon Park, London

CX built for execution, not theory. Join our invite-only community of senior retail leaders as they tackle the realities of delivering customer experience at speed, in an AI-powered and increasingly complex retail landscape.

Join Currys, Nike, Boots, AllSaints, B&Q, River Island, Selfridges, Moonpig, The Bicester Collection, Toolstation and more for two days of peer-led discussion and high-value networking.

Key themes include:

Unlocking value from AI & data
Redefining loyalty beyond discounts
Delivering true omnichannel excellence
Scaling personalisation responsibly
Reimagining physical retail
Driving next-generation customer service

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Telephone: +44 (0) 207 368 9484
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