Retail Experience Revolution: Building a new Seamless, Interconnected & Personable Experience from Discovery to Service
07-08 July | Hilton Syon Park, London
Agenda Day 1
8:00 am - 8:30 am
Registration
8:30 am - 8:45 am
Welcome & Introduction from the Chair
Vinay Parmar -
Managing Director,
Customer Whisperers
8:45 am - 9:30 am
FIRESIDE CHAT: What’s Instore For CX? Discussing How To Drive Growth In A Brave New World
Mary Portas -
Broadcaster, author, activist and founder of Portas Agency,
Portas
9:30 am - 10:00 am
PLENARY PRESENTATION: Commerce And Get It: The Social Commerce Revolution Leading Customer Growth
Networking Break
10:05 am - 10:35 am
One-to-One Business Meetings
10:40 am - 11:10 am
One-to-One Business Meetings
10:05 am - 10:35 am
THINK TANK: Next Best Foot Forward: The Analytical Art Of Driving New Customer Interactions
11:15 am - 12:00 pm
PANEL DISCUSSION: The Brand Experience: Defining The Customer Experience In Every Part Of The Customer Journey
Ray Ho -
Director of Design,
BackMarket
Shilpi Sinha - Head of User Research for Partner Products, LEGO
12:00 pm - 12:30 pm
PLENARY PRESENTATION: Create An Account Or Checkout As Guest? Optimising Customer Engagement To Solve The Omni-Channel Problem
Lunch & Networking Break
12:35 pm - 1:05 pm
One-to-One Business Meetings
2:05 pm - 2:35 pm
One-to-One Business Meetings
2:40 pm - 3:10 pm
One-to-One Business Meetings
12:35 pm - 1:05 pm
One-to-One Business Meetings
1:10 pm - 2:00 pm
Networking Lunch
2:05 pm - 2:35 pm
THINK TANK: Finding Understanding: Unlocking Success With Customer Insights
Diana Zharovskikh -
Global Director of Pricing and Category Management, Grocery & Retail,
Deliveroo
Diana Zharovskikh
Global Director of Pricing and Category Management, Grocery & RetailDeliveroo
3:15 pm - 3:45 pm
PLENARY PRESENTATION: Every Size Fits All: Using Artificial Intelligence To Personalise Your Brand To Every Target Customer
3:45 pm - 4:15 pm
PLENARY PRESENTATION: From Data To Delight: Amplifying Retail CX & CLTV Through A.I. Integration
Sponsored by: Treasure Data
Networking Break
4:20 pm - 4:50 pm
One-to-One Business Meetings
4:55 pm - 5:25 pm
One-to-One Business Meetings
4:25 pm - 4:55 pm
One-to-One Business Meetings
4:55 pm - 5:25 pm
THINK TANK: Addressing The Elephant In The Order: A Conversation On Where Outsourcing Works
