Speakers

Meet our expert speakers joining the 2026 CX BFSI USA Exchange in Phoenix! Download the full event guide here for more information.

Sami Huovilainen
Managing Director, Head of Next Generation Analytics, US Personal Banking
Citi

Jason Lazzerini
Chief Digital Officer
Central Pacific Bank

Sanjoy Sarkar
Senior Vice President, Senior Director, Workflow Automation & Robotics
First Citizens Bank

Yesha Yadav
Milton R. Underwood Chair & Professor of Law, Associate Dean and Robert Belton D
Vanderbilt University Law School

Nathan Quezda
Senior Vice President, Consumer AI Product Management
Bank of America

Zack Hamilton
CX Thought Leader & Author
Author of the Experience Performance System™

Jonas Ng
Senior Director Business & Tech Optimization
KeyBank

Wes Herzik
Executive Director, Human Experience, Enterprise AI Transformation & Operations
JPMorgan & Chase & Co.

Lindsey Ogan
Chief Marketing Officer
Stride Bank, N.A.

Matt Mayo
Chief Banking Officer
Community Bank

Fara Remtulla
Chief Operating Officer
Brigit

Shelly Chandler
Senior Vice President, Executive Director, Client Experience
Wells Fargo

Gina Genovesi
Senior Vice President, Product Manager, Commercial Electronic Payments
Zions Bancorporation

Irina Long
CX Research & Analytics
Thought Leader

Nate Houghton
Head of Sales, America
Lorikeet

Sahil Sabharwal
Vice President, Enterprise Data Platforms
American Express

Anna Greenwald
Chief Operating Officer
LendingClub

Rasheeda James
Vice President of Client Services
Americor

Amy Stevens
Senior Vice President, Member Experience
GreenState Credit Union

Michael Schoone
Senior Vice President, Head of Operations & Customer Support
Green Dot Corporation

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com