Rasheeda James

Vice President of Client Services Americor

Here is my bio: Rasheeda James is a senior customer experience and operations executive known for scaling high-performing, people-centered organizations through data, technology, and heart-led leadership. As Vice President of Client Services at Americor, she leads large, multi-site contact center operations across the U.S. and nearshore partners, overseeing hundreds of professionals across voice, chat, and digital channels. Rasheeda specializes in AI-driven CX transformation, workforce strategy, and retention-focused design. She has successfully implemented conversational AI, performance scorecards, and automation solutions that improve efficiency while protecting empathy, trust, and human connection. Her work consistently demonstrates that technology, when deployed responsibly, can elevate both customer outcomes and employee experience. A sought-after speaker and panelist at industry conferences including CCW and Consero, Rasheeda speaks candidly about leading leaders, navigating transformation fatigue, and scaling innovation without losing culture. Her sessions blend real-world execution, measurable results, and practical frameworks leaders can immediately apply. Rasheeda is deeply committed to servant leadership, community impact, and developing the next generation of leaders. She believes that the strongest organizations are built where accountability, transparency, and compassion coexist