The Invitation-Only Meeting for Customer Experience Executives in Banking, Financial Services, and Insurance in North America

June 2-3 2025 | The Camby, Phoenix, USA

Jonas Ng

Chief Operating Officer KeyBank

CX Exchange for BFSI West Day 1

9:00 AM KEYNOTE PRESENTATION - Know Me, Hear Me, Help Me: How Identifying Your Customers Through The Power Of Technology Will Allow For Effortless Experience

• Targeting customers through a relationship-focused business model

• Harnessing customer loyalty with an Effortless Experience approach

• Creating psychological personas and curated data for effective personalization

• Adopting agile transformation through future-proofed platforms

Check out the incredible speaker line-up to see who will be joining Jonas.

Download The Latest Agenda