Sanjoy Sarkar

Senior Vice President, Senior Director, Workflow Automation & Robotics First Citizens Bank

Sanjoy Sarkar is Senior Vice President and Head of Enterprise Workflow Automation and Robotics at First Citizens Bank. With over 16 years of experience in intelligent automation, AI enabled platforms, BPM, and digital transformation, he leads enterprise-wide automation strategy across multiple business lines. Sanjoy has spearheaded large-scale platform modernizations, cloud transitions, and Robotics Center of Excellence initiatives, delivering measurable operational efficiency and governance improvements. He is a Forbes Technology Council member, IEEE Senior Member, and frequent industry speaker at global technology forums. Passionate about innovation and leadership, Sanjoy focuses on building scalable operating models that transform automation from tactical execution into strategic enterprise capability.

Day Two | Tuesday, 2 June, 2026

9:25 AM LEADERSHIP PANEL | Choosing the Right AI for the Right CX Problem - Strategic Deployment for Maximum Impact

With AI capabilities advancing faster than organizational readiness, senior CX leaders must make critical decisions about where automation belongs, where humans must remain central, and how both can work together to create meaningful value. This panel examines how financial institutions determine AI readiness, prioritize use cases, protect customer trust and ensure every investment delivers measurable improvements in experience, efficiency and competitive differentiation.

• Identify the CX journeys, functions and pain points most suitable for automation vs hybrid human-AI models

• Build evaluation frameworks that weigh efficiency gains, customer sentiment, regulatory risk and data sensitivity

• Determine ownership and cross-functional alignment for AI deployment in CX

• Measure ROI beyond cost savings, linking AI impact to margins, loyalty, retention and employee empowerment

Check out the incredible speaker line-up to see who will be joining Sanjoy.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com