Juli Hendricks

Director of CX CSG

Juli Hendricks is a CX Strategist and AI Leader at CSG, where she partners with enterprise organizations to turn AI from a concept into something that actually works in the real world. Her work focuses on orchestration, agentic solutions, and the often-overlooked operational and human factors that determine whether AI delivers meaningful value – or just adds another layer of complexity. Juli is known for connecting the dots – bringing teams together, cutting through the noise, and helping organizations move from "what's possible" to "what's working," with clear line of sight to both customer experience and business results. Prior to joining CSG, Juli spent nearly seven years at NiCE, helping leading enterprises adopt and scale AI and automation across industries.

Day One | Monday, 1 June, 2026

3:05 PM EVENT PARTNER PRESENTATION | Customers Don't Want AI. They Want Resolution.

Bank-Grade Orchestration in Fraud + Servicing Moments

Your customer just got a fraud alert. They're stressed. They want to know their money is safe — in the next 60 seconds, not after navigating three menus and repeating themselves to a bot that doesn't know them.

That moment is where banks win or lose trust. And right now, most AI is making it worse —not because the technology is wrong, but because the engagement is broken.

This session is an honest look at where orchestration fails customers in high-stakes banking moments and what changes when you get the engagement right. Real examples, real failures, real outcomes.

Leave with a framework you can actually use and one clear place to start.

Check out the incredible speaker line-up to see who will be joining Juli.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com