2016 Media Partners Included:
October 14 - 16, 2019
Intercontinental Miami, Miami, FL

CX Exchange for BFSI Speaker Faculty

Take a look at the CX, digital, customer care and marketing leaders confirmed to speak at the Customer Experience Exchange BFSI in 2019. Please email exchangeinfo@iqpc.com if you would like to be considered to be an Exchange speaker this year.

2019 Speakers


Marbue Brown
Marbue Brown
Head of Customer Experience - Consumer Banking & Wealth Management
Chase
Kraleigh Woodford
Kraleigh Woodford
Managing Director, Head of Digital Client Experience, Wealth Management
UBS
Jarrod Joplin
Jarrod Joplin
Senior Vice President, Experience Design
Bank of America
Farrell Hudzik
Farrell Hudzik
Senior Vice President, Enterprise Customer Engagement
Synchrony Financial
Sumit Dangi
Sumit Dangi
SVP & CFO, Global Data and Analytics
HSBC
Jerry Gupta
Jerry Gupta
Senior Vice President, Digital Catalyst
Swiss Re
Augie Ray
Augie Ray
Vice President Analyst, Customer Experience
Gartner
Virgil Miller
Virgil Miller
Executive Vice President, Chief Operating Officer
Aflac U.S. and President, Aflac Group
Jeff LeBlanc
Jeff LeBlanc
Chief Operating Officer
Citizens Access
Robert Nelms
Robert Nelms
Global Head of Digital
Assurant
Lisa Gold Schier
Lisa Gold Schier
Senior Vice President, Business Innovation & Endorsed Solutions
American Bankers Association
Lisa Weil
Lisa Weil
Managing Director, Head of Digital Customer Experience
TIAA
Michelle Spellerberg
Michelle Spellerberg
Vice President, Digital Strategy & Innovative Growth
Alliant Credit Union
David Goldberg
David Goldberg
VP Data Analytics, Customer Office
Prudential Financial, Inc.
Karen Morgan
Karen Morgan
Chief Marketing Officer
Moven
Michael Hoffmann
Michael Hoffmann
VP, Innovation and Growth Strategy
BNY Mellon
Sean Mason
Sean Mason
Vice President - Customer Experience and Value Streams
Western Union
Oliver Nono
Oliver Nono
Head of Customer Success
Zendesk
Andi Dominguez
Andi Dominguez
Product Marketing Manager
Quadient
Kevin O'Dell
Kevin O'Dell
CTO
Stratifyd
Lawrence Hodgson
Lawrence Hodgson
Senior Strategic Business Consultant
Genesys
Chris Barnes
Chris Barnes
Director, Customer Experience
AmazeRealise
Jared Johnson
Jared Johnson
Senior Principal Digital Strategist
Solstice
Craig McLaughlin
Craig McLaughlin
Chief Executive Officer
Extractable
Brandon Sailors
Brandon Sailors
Executive Director, Strategic Solutions, Customer Communication Management
CSG
Scott Hoglund
Scott Hoglund
Senior Director of US Card Emerging Technology & Transformation
Discover Financial Services
Todd Marthaler
Todd Marthaler
Industry Lead, Contact Center
Appian
Freddie Simshauser
Freddie Simshauser
Vice President of Culture
Vystar Credit Union
Jack Scheible
Jack Scheible
Board Advisor
TribeCX