Speakers

Meet our expert speakers who joined the 2026 CX BFSI USA Exchange in Phoenix! You can explore the 2026 Post Event Report for more info.

Sami Huovilainen
Managing Director, Head of Next Generation Analytics, US Personal Banking
Citi

Yesha Yadav
Milton R. Underwood Chair & Professor of Law, Associate Dean and Robert Belton D
Vanderbilt University Law School

Bryant Richardson
Founder & President
Real Blue Sky, LLC

Sanjoy Sarkar
Senior Vice President, Senior Director, Workflow Automation & Robotics
First Citizens Bank

Nathan Quezda
Senior Vice President, Consumer AI Product Management
Bank of America

Zack Hamilton
CX Thought Leader & Author
Author of the Experience Performance System™

Jonas Ng
Head of Small Business Banking
Valley Bank

Sumeet Grover
Chief Strategic Growth & Digital Officer
University Federal Credit Union

Matt Mayo
Chief Banking Officer
Community Bank

Fara Remtulla
Chief Operating Officer
Brigit

Shelly Chandler, CCXP
Executive Director, Customer Experience
Wells Fargo

Gina Genovesi
Senior Vice President, Product Manager, Commercial Electronic Payments
Zions Bancorporation

Irina Long
Senior Vice President, Customer Experience Research & Analytics
Citizens

Nate Houghton
Head of Sales, America
Lorikeet

Sahil Sabharwal
Vice President, Enterprise Data Platforms
American Express

Anna Greenwald
Chief Operating Officer
LendingClub

Bernardo Meza
Chief Marketing Officer
UFCU

Rasheeda James
Vice President of Client Services
Americor

Amy Stevens
Senior Vice President, Member Experience
GreenState Credit Union

David Breakstone
Global Head of Wealth & Asset Management (GTM)
ServiceNow

Angie Campos
Head of Financial Services, GTM US
ServiceNow

Elizabeth O'Connor
Senior Vice President of Operations
Self Financial

Dimitri Masin
CEO & Co-Founder
Gradient Labs

Denise Schuster
Vice President of Bank Operations
Stash

Mark Krebs
Vice President of Global Sales
Celebrus

Bill Gray
Senior Director, Operations
Self Financial

David Pratt
Director of CX
CSG

Juli Hendricks
Director of CX
CSG

George Downey
Senior AI Consultant
NiCE

Crystal Collier
Executive Consultant
PTP

Chance Whittley
Principal AI Consultant
PTP

John Kariotis
AVP US Go To Market
Parloa

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