Speakers

Below you will find a host of thought leaders who have previously spoken at the Customer Experience Exchange BFSI. If you are interested in speaking at the 2020 Exchange, please contact our Production team on info@exchangeevents.co.uk or call +44 (0) 207 368 9484.

Chair


Richard Owen
Richard Owen
Founder and CEO
OCX Cognition

Speakers


The 2020 Speaker Faculty


Tim Ash
Tim Ash
Keynote, Author & Advisor
TimAsh.com
Lance Gruner
Lance Gruner
EVP Global Customer Care
Mastercard
Aarthi Murali
Aarthi Murali
Chief Customer Officer
M&T
Jennifer Borchardt
Jennifer Borchardt
Vice President, Omnichannel Experience & Strategy | Wealth Management
U.S. Bank
Freddie Simshauser
Freddie Simshauser
Vice President of Culture
Vystar Credit Union
Donn Ogilvie
Donn Ogilvie
Vice President, Product Strategy & Experience Design
Citi
Chuck Rohrig
Chuck Rohrig
Director, Senior Experience Owner | P&C Distribution & Service Experience Management
USAA
Jessica Harn
Jessica Harn
Director of Customer Experience
Freddie Mac
Eric Kaiser
Eric Kaiser
Service Design Director - Digital Customer Experience & Strategy
TD
Andrew Stevens
Andrew Stevens
Global Banking Expert
Quadient
Jessica Nordlander
Jessica Nordlander
Chief Operating Officer
Thoughtexchange
Sonia Bizier
Sonia Bizier
Head of Corporate Sales
Thoughtexchange
Vincent Bezemer
Vincent Bezemer
SVP Americas
Backbase
Faizal Chaudhury
Faizal Chaudhury
Vice President of Customer Centricity
Sallie Mae
Neal Keene
Neal Keene
Chief Technology Officer
Smart Communications
Oliver Nono
Oliver Nono
Head of Customer Success Executives
Zendesk
Scott Lawrence
Scott Lawrence
Executive Director - Experience Practice
CSG
Christine Rimer
Christine Rimer
VP, Customer Experience Advocacy
Usabilla
Keith Pearson
Keith Pearson
Head of Financial Services, EMEA
ServiceNow
Ken Mertzel
Ken Mertzel
Global Industry Leader Financial Services
Automation Anywhere