Speakers

Below you will find a host of thought leaders who have previously spoken at the Customer Experience Exchange BFSI. If you are interested in speaking at the 2020 Exchange, please contact our Production team on info@exchangeevents.co.uk or call +44 (0) 207 368 9484.

Speakers


The 2020 Speaker Faculty


Lance Gruner
Lance Gruner
EVP Global Customer Care
Mastercard
Aarthi Murali
Aarthi Murali
Chief Customer Officer
M&T
Jennifer Borchardt
Jennifer Borchardt
Vice President, Omnichannel Experience & Strategy | Wealth Management
U.S. Bank
Freddie Simshauser
Freddie Simshauser
Vice President of Culture
Vystar Credit Union
Donn Ogilvie
Donn Ogilvie
Vice President, Product Strategy & Experience Design
Citi
Chuck Rohrig
Chuck Rohrig
Director, Senior Experience Owner | P&C Distribution & Service Experience Management
USAA
Jessica Harn
Jessica Harn
Director of Customer Experience
Freddie Mac
Eric Kaiser
Eric Kaiser
Service Design Director - Digital Customer Experience & Strategy
TD