2016 Media Partners Included:
October 14 - 16, 2019
Intercontinental Miami, Miami, FL

CX Exchange for BFSI Speaker Faculty

Take a look at the CX, digital, customer care and marketing leaders confirmed to speak at the Customer Experience Exchange BFSI in 2019. Please email exchangeinfo@iqpc.com if you would like to be considered to be an Exchange speaker this year.

2019 Speakers


Augie Ray
Augie Ray
Vice President Analyst, Customer Experience
Gartner
Jarrod Joplin
Jarrod Joplin
Senior Vice President, Experience Design
Bank of America
Farrell Hudzik
Farrell Hudzik
Senior Vice President, Enterprise Customer Engagement
Synchrony Financial
Jerry Gupta
Jerry Gupta
Senior Vice President, Digital Catalyst
Swiss Re
Virgil Miller
Virgil Miller
Executive Vice President, Chief Operating Officer
Aflac U.S. and President, Aflac Group
Scott Lippert
Scott Lippert
Senior Vice President and Head of USAA Bank Shared Services
USAA
Jeff LeBlanc
Jeff LeBlanc
Chief Operating Officer
Citizens Access
Robert Nelms
Robert Nelms
Global Head of Digital
Assurant
Beth Szabo
Beth Szabo
Senior Vice President, Customer Experience, Retail Lending
PNC
Lisa Gold Schier
Lisa Gold Schier
Managing SVP for ABA's Endorsed Solutions
American Bankers Association
Ali Ebrahimi
Ali Ebrahimi
Global Director of Customer Experience and Innovation
BBVA Compass
Michelle Spellerberg
Michelle Spellerberg
Vice President, Digital Strategy & Innovative Growth
Alliant Credit Union
Karen Morgan
Karen Morgan
Chief Marketing Officer
Moven
Michael Hoffmann
Michael Hoffmann
VP, Innovation and Growth Strategy
BNY Mellon
Pinkesh Patel
Pinkesh Patel
Managing Director, Global Head of Digital Product Design and Delivery, General Insurance
AIG
Lisa Weil
Lisa Weil
Managing Director, Head of Digital Customer Experience
TIAA
Sean Mason
Sean Mason
Vice President - Customer Experience and Value Streams
Western Union