Shelly Chandler, CCXP

Executive Director, Customer Experience Wells Fargo

Shelly Chandler is a senior customer experience leader at Wells Fargo, responsible for delivering strategies that increase revenue, reduce costs and attrition, and solidify customer loyalty. She has more than 20 years' experience developing CX programs and leading foundational, cross-functional CX initiatives across multiple industries. Shelly specializes in customer strategy, insights, metrics, data analytics, experience design, and organizational change. She has developed and implemented CX programs for top global companies such as Walmart, 3M, Moen, Penske and others. Prior to joining Wells Fargo, Shelly held CX leadership and consulting roles at Delaware North, American Tire Distributors, Qualtrics, Clarivate and PNC Bank.

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