Shelly Chandler

Executive Director, Client Experience Wells Fargo

Shelly Chandler is a senior customer experience leader at Wells Fargo, responsible for delivering strategies that increase revenue, reduce costs and attrition, and solidify customer loyalty. She has more than 20 years’ experience developing CX programs and leading foundational, cross-functional CX initiatives across multiple industries. Shelly is a certified customer experience professional (CCXP) with a Bain CCX who specializes in customer strategy, insights, metrics, experience design, and organizational change. She has developed and implemented CX programs for top global companies such as Walmart, 3M, Moen, Penske and others. Prior to joining Wells Fargo, Shelly held CX leadership and consulting roles at Delaware North, American Tire Distributors, Qualtrics, Clarivate and PNC Bank. In her spare time, Shelly and her husband Troy enjoy living in “uptown” Charlotte, North Carolina, where they walk to events and activities in the city center. They have three children and a bulldog-spaniel mix named Sadie. Shelly enjoys choral singing, going to concerts, and reading about places she plans to visit.