George Downey

Senior AI Consultant NiCE

Day Two | Tuesday, 2 June, 2026

9:25 AM EVENT PARTNER PRESENTATION | AI Agents in Financial Services: Real Results, Right Now

Financial institutions are facing a convergence of pressures — rising contact volumes, shrinking margins, regulatory complexity, and customers whose expectations have been shaped by the best digital experiences in any industry. In this session, hear how AI agents are moving from pilot projects into core service infrastructure: handling Tier-1 banking, lending, and insurance interactions at scale while keeping human advisors focused on what only humans can do. Through a customer case study with one of the world's largest banks — where outbound AI agents drove an 85% qualified handover rate and went live in three months — attendees will see a concrete blueprint for AI-first transformation. The session closes with a practical four-step framework for organizations ready to act: start small, prove safety, measure outcomes, and scale with confidence.

Check out the incredible speaker line-up to see who will be joining George.

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