October 14 - 16, 2019
Intercontinental Miami, Miami, FL


2019 Sponsors

Website: https://www.amazerealise.com/

AmazeRealise is a leading, full service digital marketing agency.We do what very few digital agencies do. We bring together a deep understanding of human behaviour with the limitless possibilities of technology, to make innovative solutions that enhance lives. In short, we create human advantage. We’re about putting people first and... Read More

Website: www.appian.com

Appian provides a low-code development platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. For more information, visit www.appian.com.  Read More

Website: www.atento.com

Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top five providers worldwide, based on revenues. Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States.... Read More

Website: https://clinc.com/

Clinc creates unparalleled conversational experiences for the world’s leading digital brands. Clinc’s ‘human in the room’ AI understands messy and unscripted language, allows for corrections and backtracking and enables complex conversational flows. With deployments in 6 countries, 80 languages, and clients like Barclays, USAA and, Isbank, Clinc's groundbreaking technology is... Read More

Website: www.cogitocorp.com

Cogito’s AI helps phone-based sales and service representatives elevate performance. Grounded in break-through innovations developed at MIT, it instantly analyses hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of agents in the... Read More

Website: https://www.csgi.com/solutions/customer-experience/interactive-messaging/

What defines good customer experience changes as frequently as the communication channels customers use. CSG can help you balance the demands of different customers in a way that’s scalable, affordable and effective. CSG Interactive Messaging offers fully hosted, cloud-based customer communication and interaction management solutions that deliver operational efficiency, customer-centric... Read More

Website: https://www.extractable.com/

Extractable is the leading strategic UX and customer insights consultancy with 100% focus on Financial Services. Our strategic approach is driven by an understanding of the customer journey and how to turn customer touch points into business growth. We develop the strategic plans, provide analytic expertise, design and develop engaging ... Read More

Website: http://www.genesys.com/

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best... Read More

Website: http://www.glia.com/

OmniCore, Glia's all-in-one customer engagement platform, enables companies to deliver highly contextual sales and support conversations to website visitors in real-time. OmniCore allows company agents to manage live chat, voice communication, video chat, and CoBrowsing all from one seamless, secure, and scalable platform. Read More

Website: www.teamhgs.com

HGS is an outsourcing partner who designs, builds, and operates effortless customer experience for commercial banks, credit card companies, insurance companies, and non-banking financial institutions. Helping organisations such as Prudential, Venmo, American Express, Axis Bank, HSBC, Birla Sun Life Insurance, Bajaj Finserv, Standard Charter, ICICI Bank, Humana, Cigna, Zurich with... Read More

Website: www.messagepoint.com

Messagepoint is a SaaS-based Customer Communications Management (CCM) solution that enables organizations to enhance customer experiences with optimized communications. Our customers include industry leading banks, financial services organizations, and insurers that leverage Messagepoint’s intelligent content management capabilities to create more timely, relevant, compliant and highly-personalized customer-facing communications, across print and... Read More

Website: www.gomoxie.com/

Moxie is the leader in guided commerce, changing the way brands interact with their customers. Moxie’s digital platform anticipates what customers need and guides them through the online journey with proactive, useful snippets of information—without the need for human assistance.  More than 600 of the world’s leading brands in financial... Read More

Website: https://www.mx.com/

MX is leading digital transformation in the financial industry with solutions founded on the principle that clean data creates exceptional experiences that lead to remarkable growth. Founded in 2010, MX is one of the fastest-growing fintech innovators, powering more than 2,000 financial institutions and 43 of the top 50 digital... Read More

Website: https://www.quadient.com/

Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization... Read More


Qualtrics is a single system of record for all experience data, also called X-dataTM, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100... Read More

Website: www.servicenow.com

ServiceNow (NYSE: NOW)  is the fastest-growing enterprise cloud software company in the world above $1 billion.  Founded in 2004 with the goal of making work easier for people, ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great... Read More

Website: https://servion.com/

Servion is a contact center and customer experience solution provider. Servion architects and implements complete solutions using the best available technologies, leveraging strategic alliances with 20 leading technology providers and 24 years’ experience. Servion has over 1,000 CX professionals focused on the entire build-run-optimize solution lifecycle.  Read More

Website: http://www.stratifyd.com/

Stratifyd is an enterprise analytics platform that is designed to equip business leaders worldwide with immediate actionable insights into how customers, partners and employees view their products, services and organization.  Read More

Website: www.syniverse.com

Syniverse is the world’s most connected company—we pioneer innovations that take businesses further. Our secure, global network reaches billions of people and devices. Our engagement platform powers the customized experiences of the future. And the millions of secure transactions we drive every minute are revolutionizing how goods and services are... Read More

Website: www.verint.com/voc

More than 10,000 organizations worldwide, including more than 80 percent of the Fortune 100, trust Verint’s solutions and services to power actionable intelligence across their enterprises.Verint’s broad Voice of Customer (VoC) solutions empower businesses to run enterprise-strength programs that capture, analyze and act on feedback, while automating and operationalizing CX. Read More

Website: https://www.zendesk.com/

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts... Read More