October 14 - 16, 2019
Intercontinental Miami, Miami, FL


2019 Sponsors

Website: www.verint.com/voc

More than 10,000 organizations worldwide, including more than 80 percent of the Fortune 100, trust Verint’s solutions and services to power actionable intelligence across their enterprises.Verint’s broad Voice of Customer (VoC) solutions empower businesses to run enterprise-strength programs that capture, analyze and act on feedback, while automating and operationalizing CX. Read More

Website: https://www.amazerealise.com/

AmazeRealise is a leading, full service digital marketing agency.We do what very few digital agencies do. We bring together a deep understanding of human behaviour with the limitless possibilities of technology, to make innovative solutions that enhance lives. In short, we create human advantage. We’re about putting people first and... Read More

Website: www.appian.com

Appian provides a low-code development platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. For more information, visit www.appian.com.  Read More

Website: https://www.csgi.com/solutions/customer-experience/interactive-messaging/

What defines good customer experience changes as frequently as the communication channels customers use. CSG can help you balance the demands of different customers in a way that’s scalable, affordable and effective. CSG Interactive Messaging offers fully hosted, cloud-based customer communication and interaction management solutions that deliver operational efficiency, customer-centric... Read More

Website: https://www.extractable.com/

Extractable is the leading strategic UX and customer insights consultancy with 100% focus on Financial Services. Our strategic approach is driven by an understanding of the customer journey and how to turn customer touch points into business growth. We develop the strategic plans, provide analytic expertise, design and develop engaging ... Read More

Website: http://www.genesys.com/

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best... Read More

Website: www.messagepoint.com

Messagepoint is a SaaS-based Customer Communications Management (CCM) solution that enables organizations to enhance customer experiences with optimized communications. Our customers include industry leading banks, financial services organizations, and insurers that leverage Messagepoint’s intelligent content management capabilities to create more timely, relevant, compliant and highly-personalized customer-facing communications, across print and... Read More


Qualtrics is a single system of record for all experience data, also called X-dataTM, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100... Read More

Website: http://www.stratifyd.com/

Stratifyd is an enterprise analytics platform that is designed to equip business leaders worldwide with immediate actionable insights into how customers, partners and employees view their products, services and organization.  Read More

Website: www.syniverse.com

Syniverse is the world’s most connected company—we pioneer innovations that take businesses further. Our secure, global network reaches billions of people and devices. Our engagement platform powers the customized experiences of the future. And the millions of secure transactions we drive every minute are revolutionizing how goods and services are... Read More

Website: https://www.zendesk.com/

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts... Read More