As the Sr. Principal Business
Consultant at Genesys, Lawrence has over 20 years’ experience in customer care,
with over ten years in Strategic Business Consulting. He works with clients to
understand business challenges in the contact center (both operationally and
with sales & marketing) and delivers actionable recommendations. In
addition to his broad experience in consulting, Lawrence has a strong
background in strategic planning, professional services, and product
Lawrence earned his PhD and
MASc from the University of Waterloo and his BSc from The University of
Check out the incredible speaker line-up to see who will be joining Lawrence.
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