CX Asia 2019 - Awards Application - Best Omni Channel Experience

This award recognises organisations’ achievements in the delivery of a seamless omni-channel CX strategy which demonstrates a clear understanding of the customer journey and best practices on optimising the customer’s interactions on preferred channels.

Demonstrate how your organisation is supporting the delivery of exceptional customer experience across all channels and touchpoints
Describe the investments/changes made in people, process, and technology in pursuit of a seamless omnichannel experience
Outline specific initiative(s) deployed to synchronised multiple channels and touchpoints into an integrated, customer-centric experience
Demonstrate a tangible increase in customer satisfaction scores across all channels and touchpoints
Share how you are further planning to optimise the delivery of omni-channel experience

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