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Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
MARKETING IN THE AGE OF AI: RESHAPING CUSTOMER EXPERIENCE STRATEGY IN APAC
MARKETING IN THE AGE OF AI: RESHAPING CUSTOMER EXPERIENCE STRATEGY IN APAC
The AI Experience Gap: Bridging Innovation and Trust in APAC
CX and marketing leaders are facing a defining shift:
• 72% of consumers expect more personalised experiences, yet only 67% feel brands deliver real value
• 51% of organisations have adopted multiple AI systems, but only 45% of marketers feel confident using them
• 80% of customers will switch brands after a poor experience, making CX the ultimate differentiator
The Challenge:
AI is accelerating innovation, but trust, capability, and experience consistency are struggling to keep up. How can you help your organisation turn AI into meaningful, customer-centric value?
Download Our Exclusive Report to Discover:
How leading APAC organisations are balancing AI-driven personalisation with trust, human experience, and measurable business impact
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