Resilient Retail. Powered by the Customer
Achieving Unified Commerce for a Future Beyond Meeting the Customer Where They Are
September 22-23 2026 | Hyatt Regency, Jersey City, New Jersey

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Speakers

Take a look at our impressive expert speaker faculty for the CX Retail USA Exchange in September!

Speakers

Jeffrey Warren

Jeffrey Warren
Vice President, Selling and Customer Experience
Macy's

Macy's

Victoria Santoriello

Victoria Santoriello
Vice President Global Customer Experience and Product Strategy
Kate Spade New York

Kate Spade New York

Jennifer Ferrando

Jennifer Ferrando
Senior Vice President, Global Retail Operations
MillerKnoll

MillerKnoll

Celeste Risimini-Johnson

Celeste Risimini-Johnson
Chief Merchandise & Operations Officer
Barnes & Noble College

Barnes & Noble College

Maurice Edwards

Maurice Edwards
Executive Vice President of Operations
Gardner-White Furniture and Mattress

Gardner-White Furniture and Mattress

Shannon Flanagan

Shannon Flanagan
Founder
Retail Women In Tech

Retail Women In Tech

Bree Richmond

Bree Richmond
Vice President, Retail
Good American

Good American

Ashley Jacobs

Ashley Jacobs
Vice President Retail
Kendra Scott

Kendra Scott

Orsi Jojart

Orsi Jojart
Senior Director CRM and Lifecycle Personalization Strategy
Macy's

Macy's

Daniel Moorlach

Daniel Moorlach
Global Sales Manager
Celebrus

Celebrus

Tim Wittbrod

Tim Wittbrod
Director, CX Specialist Sales
8x8

8x8

Ryan Minsker

Ryan Minsker
Senior Sales Director for North America
Treasure Data, Inc

Treasure Data, Inc

Caroline Villamar

Caroline Villamar
Senior Manager, Customer Experience
John Varvatos

John Varvatos

Shailesh Nalawadi

Shailesh Nalawadi
VP of Product Management
SendBird

SendBird

Melanie Huang

Melanie Huang
UX Ecommerce Manager
Princess Polly

Princess Polly

Emily Dawson

Emily Dawson
Lead Customer Success Manager
Shopify

Shopify

Gil Bar-Lev

Gil Bar-Lev
Chief Executive Officer
HomeRoots

HomeRoots

Neha Kovach

Neha Kovach
Global Head - Omni channel CRM , CX, Clienteling & Data Insights
David Yurman

David Yurman

Angela Rieger

Angela Rieger
Chief Transformation Officer
Lands' End

Lands' End

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