William Boggess

Vice President of Strategy, Innovation & Customer Experience Hibbett

Agenda Day 2

9:45 AM Think Tank: Optimizing Your People & Process Strategies to Set Yourself Up for Successful AI Adoption and Transformation

Seamless AI transformation doesn't happen by accident. It's the result of clear strategy, processes and organization-wide buy-in.

As retailers move from automation to transformation to optimize their CX capabilities and reduce time spent on repetitive tasks to unlock higher-value work, success depends on ensuring teams are trained, workflows are reimagined, and AI adoption becomes a competitive advantage, rather than a technology experiment.

• Creating a robust AI roadmap for successful implementation

• Defining clear use cases, priorities and success metrics

• Building trust and equipping teams with the training and confidence to use AI effectively

• Establishing governance and guard rails to ensure accuracy and accountability at every stage

Check out the incredible speaker line-up to see who will be joining William.

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