Natalie Telson
Staff Deployment Strategist - Product Management Parloa
Agenda Day 1
9:50 AM Think Tank: Redefining CX Value in the Age of AI: What’s Worth It in 2026?
In today's environment of shifting expectations and tighter budgets, the key question is: what's actually worth it in CX? This interactive think tank will:
• Challenge assumptions and explore what truly drives customer value in 2026
• Explore which experiences matter most to which metrics still hold up
• Discuss trade-offs, ROI, and where to invest (or pull back) to make the
biggest impact.
Check out the incredible speaker line-up to see who will be joining Natalie.
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