Ben Page

RVP of AI Sales NiCE Cognigy

Agenda Day 1

3:10 PM Sponsor Presentation: The AI Agent Scale Gap: Why 89% Never Make It Beyond the Pilot

AI agent experimentation is accelerating across retail, yet 89% of pilots never make it to production. The challenge isn't access to AI, it's building the operational foundation to deploy agents securely, govern them effectively, and scale them across complex retail environments.

What can retailers learn from organizations already running AI agents across millions of customer interactions? This session explores what separates pilots from production, the governance models that build trust, and how leading organizations are turning agentic AI into measurable gains in customer experience, productivity, and business performance.

Check out the incredible speaker line-up to see who will be joining Ben.

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