Aurelia Pollet

Vice President of Customer Experience CarParts.com

Agenda Day 2

10:55 AM Think Tank: Consolidating Cross-Functional Workflows to Turn Internal Collaboration into a CX Advantage

Customers don't think in business units, they think in brands. But with the behind-the-scenes of many retail organizations containing more than a little chaos with siloed workflows, disconnected systems and manual workarounds, teams often experience clunky workflows that pull them away from their priorities.

Join this session to lift the lid on tried and tested tactics for reducing internal friction and ensuring customer-centric workflows.

• Replacing fragmented, cross-team workarounds with a streamlined end-to-end process

• Moving away from manual coordination towards integrated and systematic workflows

• Building unified visibility of customer interactions and cross-functional progress to enable seamless experiences

Check out the incredible speaker line-up to see who will be joining Aurelia.

Download The Latest Agenda

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Telephone: +44 (0) 207 368 9484
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