Brian Dawson

WW Principal Specialist Amazon Connect

Agenda Day 1

4:20 PM Think Tank: From Demo to Deploy: How Agentic AI Is Creating New Customer Experiences Across the Retail Journey

Join AWS for a fast-paced think tank on shipping AI across the entire retail customer journey—not just the contact center.

Most brands still treat AI as a support upgrade. The real opportunity spans discovery, purchase, post-purchase, and loyalty. Agentic AI on Amazon Connect Customer lets business teams design and deploy conversational experiences in hours, not months.

We'll cover how leading retailers are moving from pilot to production, turning conversations into revenue, and identifying untapped touchpoints across the journey.

Check out the incredible speaker line-up to see who will be joining Brian.

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