NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR
SENIOR CUSTOMER EXPERIENCE LEADERS IN RETAIL

24 - 25 September, 2024 | Marriott Dallas Uptown, Texas

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Speakers

Take a look at our impressive expert speaker faculty for the Customer Experience Exchange for Retail!

If you are interested in speaking at this event, please contact Ben Davis on ben.davis@iqpc.co.uk.com or call +44 (0) 207 368 9484.

2024 Confirmed Speakers

Claudia Lima-Guinehut

Claudia Lima-Guinehut
EVP, Chief Merchant Officer
Claire's

Gareth Hughes

Gareth Hughes
Executive Director Retail Technology North America
Estee Lauder

Mary Beth Sisti

Mary Beth Sisti
Director Product Management
Lowe's

Chris Rehkopf

Chris Rehkopf
Director, Retail Experience
DSW Designer Shoe Warehouse

Nathalie Baier

Nathalie Baier
Global Director MarTech Planning & Enablement
Under Armour

Jennifer Guibert

Jennifer Guibert
Head of Customer Insights & Analytics
LL Flooring

Shannon Flanagan

Shannon Flanagan
VP/GM Retail & Consumer Goods
Talkdesk

Marci Kirkpatrick

Marci Kirkpatrick
Director, Professional Services
SurveyMonkey

Maigari Jinkiri

Maigari Jinkiri
VP of Business Development
Celebrus

Past Speakers Include:

Cristina Puoti

Cristina Puoti
Head of Customer Care
CHANEL

Cammie Cannella

Cammie Cannella
VP Global Education & Customer Relations
Kiehls

Celeste Rismini-Johnson

Celeste Rismini-Johnson
Chief Merchandise and Operations Officer
Barnes & Noble College

Anu Jagtap-Chatterjee

Anu Jagtap-Chatterjee
Director, Global Demand Accelerator
PepsiCo

George Banner
Director of Customer Experience
Crumbl Cookies

Douglas Brand
VP, Custom and Repair
Signet Jewelers

Richard Degnan

Richard Degnan
SVP Brand and Customer Experience
FRONTGATE

Shaun Marshall

Shaun Marshall
VP, Customer Care
Careismatic Brands

Jace Goodrow

Jace Goodrow
VP, Retail
Ayr Wellness

Kirby Shimko

Kirby Shimko
VP, Services
BJ's Wholesale Club

Ryan Holt

Ryan Holt
Director Customer Care - Product Resolution
Floor & Decor

Karen Myers

Karen Myers
Regional Vice President
Big Lots

Ingrid Lindberg

Ingrid Lindberg
Founder & CXO
Chief Customer

Alexander Genov

Alexander Genov
Head of Marketing Insights and Customer Research
Zappos.com

Daniel Burks

Daniel Burks
Vice President, Product and Process
America's CAR-MART

Darin Marshall

Darin Marshall
Director, User Experience
JC Penney

Danielle Pike

Danielle Pike
Sales Director
CSG

Kaitlen Elmore

Kaitlen Elmore
Director, Enterprise Accounts
Concentrix

Andy Rieger
Customer Experience Manager
Hill's Pet Nutrition

Mohit Saigal

Mohit Saigal
Global Director of OMNI CX & Automation
Footlocker

Marcelo Tau

Marcelo Tau
Chief Operations Officer
David Yurman

Michael Flodin

Michael Flodin
CEO
Continuum

Dan Hoffman

Dan Hoffman
Former Creative Director
Five Below

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com

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