2026 Speaker Faculty

The 2026 speaker line up has been revealed, and we are excited to announce the following expert retail leaders as speakers who will be sharing their extensive and varied experiences at the event this September.

It's not too late to get involved - if you would like to join these distinguished peers in the 2026 edition of the Exchange, reach out to enquire@iqpc.co.uk.

2026 Chair

Bill Staikos
Bill Staikos
Chief Customer Officer
Be Customer Led

2026 Speakers:

Stuart Slomberg
Stuart Slomberg
Chief Retail Officer
Road Runner Sports
Road Runner Sports
William Boggess
William Boggess
Vice President of Strategy, Innovation & Customer Experience
Hibbett
Hibbett
Aurelia Pollet
Aurelia Pollet
Vice President of Customer Experience
CarParts.com
CarParts.com
Debra Sell
Debra Sell
Vice President of Store Experience
Meijer, Inc.
Meijer, Inc.
Ryan Smith
Ryan Smith
Vice President of Guest Experience & Operations
Ashley Furniture
Ashley Furniture
Megan Murray
Megan Murray
Vice President, Events and In-Store Experience
Ulta Beauty
Ulta Beauty
Allegra Pedretti
Allegra Pedretti
Executive Director, Customer Experience Measurement
CVS Health
CVS Health
Melissa Dusendang
Melissa Dusendang
Head of Customer Experience
Shefit
Shefit
Suri Mishra
Suri Mishra
Group Director of Omnichannel Insights & AI Acceleration
Walmart
Walmart
Sharat Dwibhasi
Sharat Dwibhasi
Associate Director of AI, Growth & Commerce Strategy
Chewy
Chewy
Deepak Maheshwari
Deepak Maheshwari
Senior Director of Engineering - Customer, Marketing & Loyalty Technology
Macy's
Macy's
Zach Greco
Zach Greco
Senior Director of Customer Experience
Floor & Decor
Floor & Decor
Lisa Feig
Lisa Feig
Senior Director of Customer Experience
Miller Knoll
Miller Knoll
Prakash Hariharabalan
Prakash Hariharabalan
Senior Director of Marketing Analytics (AI and Innovation)
Signet Jewellers
Signet Jewellers
Laura Prideaux
Laura Prideaux
Director, Retail Performance
David Yurman
David Yurman
Njeri Gachago
Njeri Gachago
Director of Store Operations Strategic Initiatives
The Home Depot
The Home Depot
Zack Hamilton
Zack Hamilton
CX Thought Leader & Author
Author of the Experience Performance System™

Sponsor Speakers

Ben Page
Ben Page
RVP of AI Sales
NiCE Cognigy
NiCE Cognigy
Christopher Bryan
Christopher Bryan
Director of Product Marketing
unitQ
unitQ
Matt Modawell
Matt Modawell
Strategic Accounts
Simple AI
Simple AI
Natalie Telson
Natalie Telson
Staff Deployment Strategist - Product Management
Parloa
Parloa
Hemanth Kumar
Hemanth Kumar
SVP - Intelligent Retail & CPG platforms
JK Tech
JK Tech
Melissa Wong
Melissa Wong
CEO
Zipline
Zipline
Jessica Benoit
Jessica Benoit
WW BD/GTM
Amazon Connect
Amazon Connect
Brian Dawson
Brian Dawson
WW Principal Specialist
Amazon Connect
Amazon Connect

In Partnership With:

CX Network

QUESTIONS?

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London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com

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