Resilient Retail. Powered By The Customer
Achieving Unified Commerce For A Future Beyond Meeting The Customer Where They Are
September 23-24 2025 | Hyatt Regency, Jersey City, New Jersey

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Speakers

Take a look at our impressive expert speaker faculty for the CX Retail USA Exchange in September!

Speakers

Jeffrey Warren

Jeffrey Warren
Vice President, Selling and Customer Experience
Macy's

Victoria Santoriello

Victoria Santoriello
Vice President, Global Customer Experience & Product Strategy
Kate Spade New York

Peter Pernot-Day

Peter Pernot-Day
Head of Strategy & Corporate Affairs
SHEIN

Yogi Narine

Yogi Narine
Senior Vice President Customer Care Operations
1-800-FLOWERS.COM

Jennifer Ferrando

Jennifer Ferrando
Senior Vice President, Global Retail Operations
MillerKnoll

Sree Sreedhararaj

Sree Sreedhararaj
Chief Technology Officer
Ipsy

Celeste Risimini-Johnson

Celeste Risimini-Johnson
Chief Merchandise & Operations Officer
Barnes & Noble College

Maurice Edwards

Maurice Edwards
Executive Vice President of Operations
Gardner-White Furniture and Mattress

Angie Rieger

Angie Rieger
Former C-Suite and Board Member
Lands' End

Shannon Flanagan

Shannon Flanagan
Founder
Retail Women In Tech

Jillian Villalobos

Jillian Villalobos
Head of Consumer Experience Strategy
Samsung Electronics America Inc.

Bree Richmond

Bree Richmond
Vice President, Retail
Good American

Neha Kovach

Neha Kovach
Group head CRM, Data Insights & CX
David Yurman

Ian Dewar

Ian Dewar
Senior Director Global Strategy
Anthropologie

Ashley Jacobs

Ashley Jacobs
Vice President Retail
Kendra Scott

Mark Krebs

Mark Krebs
VP Global Sales
Celebrus

Tim Wittbrod

Tim Wittbrod
Director of Contact Center Specialists
8x8

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