2026 Speaker Faculty

Our 2026 speaker line up was made up of a range of expert retail leaders who will be shared their extensive and varied experiences at this year's event.

If you're interested in speaking at the 2027 edition of the Exchange, reach out to enquire@iqpcexchange.com.

2026 Chair

Bill Staikos
Chief Customer Officer
Be Customer Led

2026 Speakers:

Stuart Slomberg
Chief Retail Officer
Road Runner Sports

William Boggess
Vice President of Strategy, Innovation & Customer Experience
Hibbett

Aurelia Pollet
Vice President of Customer Experience
CarParts.com

Debra Sell
Vice President of Store Experience
Meijer, Inc.

Ryan Smith
Vice President of Guest Experience & Operations
Ashley Furniture

Megan Murray
Vice President, Events and In-Store Experience
Ulta Beauty

Allegra Pedretti
Executive Director, Customer Experience Measurement
CVS Health

Melissa Dusendang
Head of Customer Experience
Shefit

Suri Mishra
Group Director of Omnichannel Insights & AI Acceleration
Walmart

Deepak Maheshwari
Senior Director of Engineering - Customer, Marketing & Loyalty Technology
Macy's

Zach Greco
Senior Director of Customer Experience
Floor & Decor

Lisa Feig
Senior Director of Customer Experience
Miller Knoll

Prakash Hariharabalan
Senior Director of Marketing Analytics (AI and Innovation)
Signet Jewellers

Laura Prideaux
Director, Retail Performance
David Yurman

Njeri Gachago
Director of Store Operations Strategic Initiatives
The Home Depot

Zack Hamilton
CX Thought Leader & Author
Author of the Experience Performance System™

Sharat Dwibhasi
Associate Director of AI, Growth & Commerce Strategy
Chewy

Sponsor Speakers

Ben Page
RVP of AI Sales
NiCE Cognigy

Christopher Bryan
Director of Product Marketing
unitQ

Matt Modawell
Strategic Accounts
Simple AI

Jessica Benoit
WW BD/GTM
Amazon Connect

Brian Dawson
WW Principal Specialist
Amazon Connect

Natalie Telson
Staff Deployment Strategist - Product Management
Parloa

Hemanth Kumar
SVP - Intelligent Retail & CPG platforms
JK Tech

Melissa Wong
CEO
Zipline

In Partnership With:

QUESTIONS?

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Email: exchangeinfo@iqpc.com