Deepak Maheshwari

Senior Director of Engineering - Customer, Marketing & Loyalty Technology Macy's

Agenda Day 1

11:35 AM Panel Discussion: From Omnichannel to Omniconversation: Creating Continuous Customer Engagement Across Every Touchpoint

Today's retailers have largely achieved omnichannel connectivity, yet many customer interactions remain fragmented. Consumers expect brands to remember their preferences, understand their intent, and provide consistent, personalized experiences whether they're shopping online, in-store, through mobile apps, social channels, or customer service.

This panel explores the evolution from omnichannel to omniconversation where every customer interaction becomes part of a continuous, context-aware conversation powered by AI, customer data, and intelligent automation.

• Learn how conversational commerce, AI assistants, and unified customer intelligence are transforming discovery, purchasing, service, and loyalty while delivering measurable business outcomes.

• Harness the knowledge to move beyond disconnected touchpoints to create seamless, personalized experiences that strengthen customer relationships, increase conversion, and build long-term loyalty.

Check out the incredible speaker line-up to see who will be joining Deepak.

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