Stuart Slomberg

Chief Retail Officer Road Runner Sports

Stuart brings over 42 years of experience as a dedicated servant leader, exemplifying a team-centric ethos infused with genuine care and compassion. From battling homelessness to becoming chief retail officer, Stu’s journey is a testament to resilience and growth. Stu shares his approach through conquering self-doubt, prioritizing self-care, and trusting the journey.

Agenda Day 1

5:55 PM Presentation: Bricks, Mortar & Their Foundations: Revisiting the Fundamentals of Customer Excellence in Physical Retail

Customers don't visit stores to analyze the tech stacks and AI capabilities of their favorite brands – they come for memorable experiences which

leave them satisfied and excited to return.

By revisiting the oft overlooked fundamentals of customer excellence brands can tap into what customers truly care about and answer the question that every retailer is asking: How does physical retail keep itself relevant and converting in an age of AI?

• Getting the fundamentals right: delivering consistent, high-quality in-store experiences that drive conversion and loyalty

• Moving beyond products and price to compete on emotion and loyalty

• Enabling store staff to better identify customer intent and tailor interactions to drive conversion and loyalty

• Leveraging in-store technology to anticipate needs, personalize experiences in real time, and capture customer data that drives repeat visits

Check out the incredible speaker line-up to see who will be joining Stuart.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com