NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR
SENIOR CUSTOMER EXPERIENCE LEADERS IN RETAIL
24 - 25 September, 2024
| Marriott Dallas Uptown, Texas
Transforming CX in a New Era of Technology - Meeting Evolving Customer Expectations, Needs & Demands
Welcome to the Annual CX Retail USA Exchange 2024!
In today's dynamic landscape, customer experience is being driven by profitability, and retailers must remain agile to quickly & easily adapt to ever-changing consumer expectations, needs and demands.
New technologies are bringing a new world of opportunity to retail. With artificial intelligence, innovative personalization, and digitalization, there's potential to radically transform the industry. However, with retailers seeing cuts to budgets & resources, CX leaders have to navigate the tricky waters of keeping up with innovation, without compromising the bottom line. Furthermore, CX leaders are struggling to keep brick-and-mortar customer experience fresh, while consumers are seeking out next-generation in-store experiences.
In a post-pandemic world, where consumer behaviours are transformed forever but are also unpredictable, how will CX leaders rise to the challenge of experience to meet consumers where they are, be it online or in-store?
Join fellow leaders from some of the USA's biggest brands for this year's CX Retail USA exchange - lead the charge towards retail excellence, and discover how major retailers are shifting CX from a business cost to a revenue driver.
Secure Your Place At The CX Retail USA Exchange
To ensure the CX Retail Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.
Reviving Customer Loyalty: Overcoming Challenges Since the Pandemic
How have retailers combated the rise in disloyalty from customers since the pandemic?
The Ultimate Guide to Mastering Chatbots
A CX Network report on how to take advantage of the latest advancements in conversational AI, including real-world examples from the State of Illinois, Cash App, William Hill and ASOS.
Customer Loyalty and Engagement: Standing Out in the Current Consumer Climate
An exclusive discussion with CX minds at New Look and Look Fabulous Forever.
Our 2024 Sponsors
A Five Star Event! Hear From The CX Retail Community:
Contact Us
If you are interested in attending the Customer Experience Exchange for Retail, please contact info@exchangeevents.co.uk
Get involved with the latest discussions in retail and customer experience, and receive speaker, sponsor, venue, and content updates about the Exchange by following us across our social media channels.
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Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
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