Njeri Gachago

Director of Store Operations Strategic Initiatives The Home Depot

Agenda Day 2

12:35 PM Lightning Debates!

Take part in a high-energy, interactive benchmarking session where you'll respond to a series of divisive, quick-fire statements by physically positioning yourself from 'strongly agree' to 'strongly disagree'.

See where your peers stand on the most controversial CX and retail topics being discussed across the entire Exchange - and discover whether you're leading the thinking, following the crowd or standing alone.

• Has retail gone too far? Personalization overload, over-generous returns, and the fine line between convenience and excess

• Fighting AI with AI? How retailers should respond to AI-driven complaints and automation backlash

• Experience vs efficiency: Do chatbots frustrate more than they help, and are we optimizing cost at the expense of customer trust

Check out the incredible speaker line-up to see who will be joining Njeri.

Download The Latest Agenda

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com