CX TALK: Customer Experience Strategy 2018 – What Does the Future Hold for CX Professionals?
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At the recent CX Excellence World conference in Paris, a panel of customer experience leaders discussed the topic of strategy and what the future holds for the industry.
Panelists include:
- Andre Guyer, Head Global Transformation, General Insurance Risk Engineering, Zurich Insurance (moderator)
- Cristiano Braggion, Operations Director, Standard Life
- Simon Moore, Chartered Psychologist at British Psychological Society, Innovation Bubble
- Donna Peeples, CEO, Motivated, Inc.
For more from CX Excellence World, also have a look at:
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- CX TALK: Outsourcing Your Customer Experience and Service Functions: A Good or Bad Idea?
- CX TALK: C-Level Debate – Winning Approval and Obtaining Investment to Drive Customer Experience Programmes Foreward
- CX TALK: How Lego Builds a Bridge Between Digital and Play for a Unified Customer Experience
- CX TALK: How Digital-Only Brand TourRadar Boosts Conversions Through Customer Reviews and Ratings
- CX TALK: How the Customer Service Director of Euroloan Group is Building Customer Experience Excellence
- CX TALK: How Vodafone is Anticipating, Predicting and Delivering Customer Experience Excellence
- CX TALK: How Nordea Turn Their Customer Data Into Actionable Insights
- Top 5 Takeaways From CX Excellence World: Data, Insight and Personalisation
At the recent CX Excellence World conference in Paris, a panel of customer experience leaders discussed the topic of strategy and what the future holds for the industry.
Panelists include:
- Andre Guyer, Head Global Transformation, General Insurance Risk Engineering, Zurich Insurance (moderator)
- Cristiano Braggion, Operations Director, Standard Life
- Simon Moore, Chartered Psychologist at British Psychological Society, Innovation Bubble
- Donna Peeples, CEO, Motivated, Inc.
Topics:
Customer Experience
Contact Center
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