Video: CX Talks

88 video results
of 8
Argos Shopping Experience Partnership
Andy Brown is the Central Operations Director at Argos. In this interview from the Customer Experience Exchange for Retail he talks about: Ensuring employee engagement during a time of transformationCreating a competitive edge with CX in a changing retail landscapeWhat he believes the future of the High Street looks likeWatch the interview below.
Philips Customers Human Level Digital World
Anouk Vastert is the Global Director Transformation, Marketing & Digital at Philips Consumer Care. In this interview from the Digital Marketing Exchange she discusses:Building loyalty within the any time, anywhere, any place principleHow to engage with customers on a human level in a digital worldThe challenge of undergoing a company-wide... View now
NotOnTheHighStreet and JD Williams Engage Millennial Customers
This panel from the Customer Experience Exchange for Retail features Ben Carter, Global Marketing Director at NotOnTheHighStreet, and Claire Hill, Director Customer Services at JD Williams. They discuss the Millennial customer and the importance of tailoring services for Generation Y. Claire said that Millennials don't want to be bluffed by... View now
AXA Innovation Foresight Customer Experience
Jenifer Watkins is the Global Head of Customer Innovation & Foresight at AXA. In an interview at the Customer Experience Exchange for Financial Services US she spoke about:Why it is important for customer organisations that prioritise CX to focus on innovation & foresightHow organisations can deliver a seamless customer experience across... View now
Hasbro Emotional Engagement Customers
Foye Pascoe is the General Manager UK, Ireland, Nordics & Benelux at Hasbro Europe. At the Customer Experience Exchange for Retail she held a presentation around creating emotional engagement with customers to turn them into true brand advocates. Watch the full session below.
MasterCard Customer Experience Transformation
Cindy Chastain is the SVP Group Head, Customer Experience & Design at MasterCard. In an interview at the Customer Experience Exchange for Financial Services US she spoke about:The challenges and opportunities within guiding the transformation of MasterCard’s CXThe role of digital and design in the overall customer experienceHow MasterCard... View now
Bang & Olufsen Competitive Edge Customer Strategy
Paul Sands is the Director of Customer Experience at Bang & Olufsen. In this interview from the Customer Experience Exchange for Retail, he discussed: Why you really need to listen to your customer-facing teamsThe challenges of emotional engagement, and how to overcome themHow to get the most value out of bricks-and-mortar in the digital... View now
CX Network Customer Experience Advertising Sales Leads Marketing
.field-name-body .inlinewell {display:none;} It's that time where people start looking ahead and make budget plans for the year ahead. And what better way to reach your targets than by generating quality leads, demonstrating thought leadership and increasing brand exposure in front of a highly engaged audience?With over 12,000 premium... View now
Video Telenor Data Reveal Moments of Truth
Kjell-Morten Johnsen is Executive Vice President, Head of Telenor Europe at Telenor ASA & Member of the Board of Director of Vimpelcom Ltd. In an interview at the Customer Experience Exchange for Telecoms he talked about: Why a seamless end-to-end customer journey is a business priorityWhich department owns this journey within the... View now
Unicredit Creating a Best in Class Digital Strategy
Paolo Barbesino is the First Vice President, Head of Internet & Mobile Banking at Unicredit. In an interview at the Customer Experience Exchange for Financial Services he spoke about:Creating a best in class digital strategyThe big challenges within financial services in 2016Voice of the Customer best practices
88 video results
of 8