Customer Experience
Contributor: Zarina de Ruiter
Posted: 11/18/2016
cx network editorial calendar
Download our 2017 Editorial Calendar for an overview of they key topic areas we’ll be covering throughout the year, as well as our monthly and quarterly in-house produced expert reports with which you can align your branding. We write the content, we deliver you the leads. Full Article »
Posted: 12/01/2016
Unilever Customer Experience Crisis Management
Khaled Adl is the Vice President of Customer Development Global Route to Market at Unilever. In a presentation as the Customer Experience Exchange for Retail he spoke about the relationship between crisis management and customer experience. And how to still deliver an excellent experience when you’re facing a crisis. Full Video »
Contributor: Zarina de Ruiter
Posted: 11/22/2015
CX Leaders
Interview with the Retail Director at Artisan du Chocolat about their customer experience strategy, the key to employee and customer retention and how they’re delivering a consistent customer service during the busiest time on the retail calendar. Danny Andrea is the Retail Director for Artisan du Chocolat, where she is responsible for all the in- Full Podcast »
Posted: 11/07/2016
NPS Data Customer Experience Success
Net Promoter Score (NPS) has become the most widely accepted measure of customer loyalty and retention. It is also the only customer experience metric proven to be a leading indicator of a company’s growth potential and financial health. For companies using NPS as part of their customer experience management (CEM) programme, one of the most common Full Whitepaper »