Customer Experience
Contributor: Colin Shaw
Posted: 10/19/2016
Implement Customer Experience Programme
Customer experience author, blogger and speaker Colin Shaw outlines key steps to help you implement your new CX programme. Many companies are attempting to improve their customer experience by focusing on some of the right things and then ignore the others. Why? They don’t know what to do next. So while the vast majority of companies today know th Full Article »
Posted: 10/20/2016
Argos Shopping Experience Partnership
Andy Brown is the Central Operations Director at Argos. In this interview from the Customer Experience Exchange for Retail he talks about: Ensuring employee engagement during a time of transformationCreating a competitive edge with CX in a changing retail landscapeWhat he believes the future of the High Street looks likeWatch the interview below. Full Video »
Contributor: Zarina de Ruiter
Posted: 11/22/2015
CX Leaders
Interview with the Retail Director at Artisan du Chocolat about their customer experience strategy, the key to employee and customer retention and how they’re delivering a consistent customer service during the busiest time on the retail calendar. Danny Andrea is the Retail Director for Artisan du Chocolat, where she is responsible for all the in- Full Podcast »
Posted: 10/03/2016
ROI Customer Experience Management
Companies used to compete primarily on product, service or price. Now if they expect to thrive, they compete on customer experience. By providing a memorable customer experience, companies earn loyalty, which motivates repurchase, retention, and referral and drives the bottom line. Download this whitepaper to learn about:Buyer economics and the e Full Whitepaper »