313 article results
of 28
November 30, 2016 by Mark Middlebrook
Customer Engagement Email Marketing Automation
When a customer becomes a client for the first time after buying a product or service, many companies neglect to establish ongoing touch points within the first 90-180 days. Email marketing automation can help setup and run multiple common and sophisticated conversations with the client in order to keep them engaged with the company or sales
November 23, 2016 by Innovation Management
Culture Innovation Customer Experience
In a field centred around fresh, outside-the-box thinking, it is no wonder that there is such a broad range of definitions for the term innovation. Creating a clear-cut definition for the term is critical in shaping the culture of innovation at your organisation and will help you determine which resources to allocate to your innovation and
November 18, 2016 by Zarina de Ruiter
cx network editorial calendar
Download our 2017 Editorial Calendar for an overview of they key topic areas we’ll be covering throughout the year, as well as our monthly and quarterly in-house produced expert reports with which you can align your branding. We write the content, we deliver you the leads.
November 9, 2016 by Brian Solis
Digital Transformation Customer Experience
Brian Solis, Principal Analyst at Altimeter Group, discusses key findings from his report The 2016 State of Digital Transformation. Capturing the state of digital transformation has become a staple in my research agenda. Every two years, I survey executives around the world to understand where they are, where they aim to go, and what challenges
November 2, 2016 by IQPC Editorial Team
The CEM Telecoms Annual Report 2016
In advance of the CEM in Telecoms Global Summit, taking place in January 2017 in London, industry leaders from across the globe provide their insights into the initiatives optimising customer experience in their organisation. Download this report to learn about:A financial services approach to customer experience in telecomsThe dynamic evolution
October 31, 2016 by Ana Brant
 Dorchester Collection Personalised Experience
Ana Brant, Global Director of Guest Experience and Innovation at the Dorchester Collection of luxury hotels discusses the challenges of catering to individual customers, and how they have made this their competitive differentiator. You check into your $1,000-a-night luxury suite. Your bathroom is lovely, stocked with shampoo, body wash, lotions,
October 26, 2016 by Zarina de Ruiter
Customer Insight Data Analytics Report
After The Global State of Customer Experience and How to Deliver an Exceptional Customer Service, CX Network’s final in-depth report of 2016 will be launched in November and focuses on customer insight, data & analytics. Customer insight, data & analytics have become an imperative part of customer experience. With constantly rising
October 24, 2016 by Annette Franz
Break Down Organisational Silos Improve Customer Experience
CX expert and blogger Annette Franz discusses the different silos organisations can have and how to break through them to deliver a better experience to your customers. Is your organisation suffering from silo-it is? If you answered that question with a "yes", you're not alone. Unless your company was intentionally built from the ground up
October 19, 2016 by Colin Shaw
Implement Customer Experience Programme
Customer experience author, blogger and speaker Colin Shaw outlines key steps to help you implement your new CX programme. Many companies are attempting to improve their customer experience by focusing on some of the right things and then ignore the others. Why? They don’t know what to do next. So while the vast majority of companies today know
October 17, 2016 by Shay Khosrowshahi
Changing Customer Expectations Redefined Branding in the Digital Age
The rise and growth of digital has had a major impact on CX. The positive or negative experience customers receive across multiple touch points is what now defines an organisation’s brand. Previously, traditional advertising such as TV broadcasts and newspaper listings consisted of a one-way communication where a company would enforce their brand
October 12, 2016 by IQPC Editorial Team
Clients tell us they convert at least 1 piece of business from a pool of 10 prospects. A Power10, an online boardroom style discussion, delivers you 10 prospects so all you need to do is select, connect, engage and convert. A Power10 gives you the opportunity to meet exclusively with:10 senior decision makersFrom your targeted industriesLocated
Tags: power10
313 article results
of 28