The Global State of Customer Experience 2016
Our annual survey gauged the views of global leaders – across all major industries – within customer experience, service, insight, digit al and marketing, on the changes that will be defining the industry in 2016.
Customer Experience and Service Investments 2016: Are Practitioner and Vendor Priorities Aligned?
We compared the investment priorities from our practitioner community with the predictions of that of the solution providersto find out whether there are any surprises, and if there are significant differences between the actual and predicted...
How to Tackle the Customer Experience Industry’s Biggest Challenges
What are the biggest challenges in CX today? And how do you overcome them? Hear it from the CMO of Forrester, the Head of Customer Experience at O2 and the Director of Customer Advocacy at F-Secure Corporation.