March 4, 2016 by Shay Khosrowshahi
Barclaycard’s 5 Big Bets of Customer Experience

At the Customer Experience Exchange for Financial Services, Shelley Malton, Chief Operations and Technology Officer at Barclaycard, shared 5 tricks that have seen their complaints drop by a staggering 86 per cent and customer advocacy double. Successfully rebuilding their customer culture by combining the efforts of front-line and senior leadership staff, Barclaycard are now ranked 19th in the...
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March 1, 2016 by Zarina de Ruiter
Top Customer Experience Trends and Challenges From the Last 12 Months

Drawing from our comprehensive report into the Evolution of Customer Experience, we have summarized the top trends and challenges from the last year in one infographic for a quick overview! To learn more about these topics and what impact they’re having on the wider industry, you can download the full whitepaper for free here. Infographic preview: >> Download the infographic here
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February 24, 2016 by Zarina de Ruiter
Infographic: Top 5 Customer Experience Trends 2015 vs 2016

Our latest infographic reveals the top 5 customer experience trends from last year and compares it to the trends for the year ahead, showing that investment priorities from the same research are not always aligned with where CX leaders see the trends and challenges shaping the industry in the year ahead. >> Download the infographic here For more insights into trends, challenges and...
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December 28, 2015 by Tania Silva-Jones
What Are the Top Investment Priorities for Customer Insight & Analytics Leaders?

Ahead of the Customer Insight & Analytics Exchange, attendees were asked what their top business challenges are and which tools and solutions they plan to invest in over the next 12 – 24 months to ensure their insight and analytics initiatives result in increased customer acquisition, loyalty and profits. Download the infographic to read:The top investment priority breakdown3 challenges...
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October 25, 2015 by Zarina de Ruiter
Unlock the Power of Your Data

How do you unlock the power of your data? Do you know how to drive organisational change by uncovering the hidden value of your data to provide actionable insight? Customer insight techniques such as database analysis, segmentation, big data, voice of the customer, clouds, and predictive analytics offer companies the competitive advantage to transform their understanding of their customers, but...
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October 21, 2015 by Zarina de Ruiter
How Should You Be Engaging With Customer Experience Leaders in Telecoms?

An infographic covering issues hot on your prospects’ agendas, and top tips on how you as a solution provider can generate new leads and revenue through solving them. As a customer experience solution provider to the telecoms industry, it can be challenging to get that first foot in the door and, even more so, to navigate the internal decision making unit. So what steps can you take...
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October 12, 2015 by Zarina de Ruiter
Customer Experience is Heating Up: Staggering Stats For Your C-Suite

Customer experience is a vital part of most companies’ wider business and customer strategies. But when a great NPS score isn’t enough to convince the C-suite to make CX a priority, this infographic and its staggering stats will no doubt make them turn up the heat on customer experience.
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