Interviews with CX Leaders

Interviews With CX Leaders View All

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How Do You Deliver an Exceptional Customer Experience Within the Nordics Region?: Interview with the Customer Service Director at FinTech company Euroloan Group about optimising call centre outsourcing, employee engagement, and customer complaint management. Petra Mengelt is the Customer Service Director at Euroloan Group PLC where she is an advocate of involving all organisational layers to participate in customer experience. T... Listen now


Current Podcast

Other Podcasts

The Importance of Going Back to Basics to Build a Successful Customer Experience Strategy: Interview with the Retail Director at Artisan du Chocolat about their customer experience strategy, the key to employee and customer retention and how they’re delivering a consistent customer service during the busiest time on the retail calendar. Danny Andrea is the Retail Director for Artisan du Chocolat, where she is responsible for all the in-p... Listen now


Ulster Bank's Ambition? Becoming the Number One Bank For Customer Service Trust and Advocacy by 2020: Interview with Jeremy Strong, Head of Retail Banking Customer Service at Ulster Bank, about the regulatory landscape in Ireland, changing customer expectations and the impact of the pace of technology change. Ulster Bank Group is a wholly owned subsidiary of The Royal Bank of Scotland Group, one of the world's largest banking groups. Jeremy St... Listen now


Personalised and Data-Driven Experiences Are the Future of Customer Experience: Podcast interview with James Frost, CMO of Worldpay UK, about the importance of data as part of a CX strategy and the trends that will define the industry in 2016. James Frost is the CMO of Worldpay UK, where he is responsible for the development and management of all marketing across the UK and Ireland – from sole traders to the largest corporatio... Listen now


The Role of Data and Analytics in RSA Insurance Group’s Customer Experience Strategy: Interview with Ian Kenealy, Head of Customer Data & Analytics at RSA Insurance Group, about delivering an optimised customer experience utilising insights from data and analytics.Ian Kenealy is the Head of Customer Data & Analytics at RSA Insurance Group. In his role he heads up the team responsible for all customer and marketing analytics,... Listen now


How Ryanair's CMO Turned the Airline's Bad Boy Image Around: In this interview, Kenny Jacobs, Chief Marketing Officer of Ryanair, talks about fighting for their customers to make the airline the Robin Hood of the aviation industry.Kenny Jacobs is the Chief Marketing Officer of Ryanair where he is responsible for sales, marketing and customer service. Previously he was CMO for Moneysupermarket plc, which has... Listen now


How Telegraph Media Group Adapts to the Changing Digital Landscape to Drive itself Forward and Continue to be Successful: Interview with Kristof Fahy, Chief Marketing Officer at Telegraph Media Group, about the changes that accompany the digital transformation of a business.Kristof Fahy is the Chief Marketing Officer for the Telegraph Media Group. Before joining TMG in April 2015, he was CMO for William Hill plc. In his 5 years at William Hill he was a key member of t... Listen now


Microsoft CMO Talks Innovative Marketing Campaigns - From Engagement With Zoella to Utilising Wearables: In this podcast, Philippa Snare, CMO, UK at Microsoft, shares some of the marketing initiatives that have helped the company improve sales.Recent popular podcasts in our weekly series include interviews with Jill Chiara, SVP, Data Insights at Forrester, Jonathan Davies, Head of New Market Development at npower, and Kevin Thompson, Vice President Cu... Listen now


Npower's Journey to Delivering an Excellent Customer Service: Interview with Jonathan Davies, Head of New Market Development at npower, about the differences and challenges of providing a service to B2B customers within the energy sector.Jonathan Davies is the Head of New Market Development at npower Business Solutions. His role entails looking at where he thinks the business will go in the future and creatin... Listen now