CX Healthcare USA West Exchange - Expert Speakers

Experience has never held a more pivotal role in healthcare. Positive patient, customer and employee experiences can have a monumental impact on the reputation, revenue growth and loyalty of a brand. Most importantly, positive experiences equate to better care, and better health outcomes, for everyone.

See our 2025 speaker faculty that features a collection of inspiring experience leaders from top healthcare providers and payers. 

2025 Speakers


Laurie Wheeler
Laurie Wheeler
Chief Operating Officer - IS&T
Multicare Health System
Multicare Health System
Lloyd Fobi
Lloyd Fobi
Chief Information & Digital Officer
St. Charles Health System
St. Charles Health System
David Weisman
David Weisman
Chief Experience Officer
NYC Health + Hospitals/Queens
NYC Health + Hospitals/Queens
Annamarí Dietrichson
Annamarí Dietrichson
Vice President of Patient Experience
HCA Healthcare Continental Division
HCA Healthcare Continental Division
Vanessa Mona
Vanessa Mona
VP of Consumer Insights & Experience
Henry Ford Health System
Henry Ford Health System
Meghan Lahey
Meghan Lahey
Vice President of Patient and Employee Experience
Legacy Community Health
Legacy Community Health
Judith Wolfe
Judith Wolfe
Chief Medical Officer
University Hospitals
University Hospitals
Brad Shaink
Brad Shaink
Executive Director of Innovation & IT Business Applications
Houston Methodist
Houston Methodist
Connie Lee
Connie Lee
Senior Director, Patient Access
UCLA Health
UCLA Health
Aaron Davis
Aaron Davis
Vice President of Business Development
UMC Health System
UMC Health System
Rahul Goyal
Rahul Goyal
Senior Director Digital, Analytics & Personalisation
Optum
Optum
Justin Manning
Justin Manning
Chief Member Experience Officer
PECAA
PECAA
Marina Williams
Marina Williams
CEO; Texas Health Surgery Center Irving
SCA Health
SCA Health
Laura Kirk
Laura Kirk
Vice President of External Education, Academy of Communication in Healthcare an
University of Texas Southwestern Medical Center
University of Texas Southwestern Medical Center
Claudia Tanega
Claudia Tanega
Head of Virtual Health Product Development
Hoag Health System
Hoag Health System
Haani Syeda
Haani Syeda
Program Director
Houston Methodist
Houston Methodist
Denise Wiseman
Denise Wiseman
Chief Community Manager and Founder
The PX Community
The PX Community
Mark Krebs
Mark Krebs
Vice President, Global Sales
Celebrus
Celebrus
Megan Harrison
Megan Harrison
Senior Enterprise Sales Executive
TeleVox
TeleVox
John Poli
John Poli
Industries Principal, Health Care
RingCentral
RingCentral
Alex Brown
Alex Brown
Strategic Alliance - Healthcare Director
Poly AI
Poly AI
Karly Hresko
Karly Hresko
VP, Team Lead, National / Enterprise Accounts
PatientPoint
PatientPoint
Jeffrey George
Jeffrey George
Market VP, Hospital and Provider Solutions
PatientPoint
PatientPoint
Jeffrey Martini
Jeffrey Martini
SVP Sales Physician and Hospital
PatientPoint
PatientPoint
Mack Greene
Mack Greene
SVP Solutions Engineering
IntelePeer
IntelePeer
Shane Krevis
Shane Krevis
Strategic Consultant
Calabrio
Calabrio
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