NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE

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Pinaki Ghosh Ray

Vice President, Outsourcing & Strategy Prime Healthcare

CX Healthcare West USA Agenda - Day 1

9:45 KEYNOTE PANEL DISCUSSION – DEMONSTRATING THE CRITICAL VALUE OF PATIENT EXPERIENCE TO SECURE C-SUITE BUY-IN

C-Suite executives need to be convinced of the value of PX initiatives, though it’s not always possible to present its quantifiable impact. Finding a way to demonstrate value and ROI is essential for receiving investment into initiatives.

During this panel, leaders will explore strategies to effectively communicate the value of PX to C-Suite and prove its business impact. This discussion will cover:

Why exceptional patient experience is a direct driver of financial performance, from revenue growth to cost savings, and how to prove it
Opportunities to present the quantifiable impact of a positive patient experience on KPIs
How to create compelling stories and metrics that tie PX investments to organizational success

Check out the incredible speaker line-up to see who will be joining Pinaki.

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