Chris LaFleur

Founding US Growth Team Member Lorikeet

Day 1

11:35 AM Panel Discussion | Unlocking Technology’s True Value in Human Experiences with Robust Roadmaps and Proven ROI

With a cost-constrained environment, every technology investment must deliver measurable value. For PX leaders, that means proving ROI, building a clear roadmap for digital transformation and ensuring innovations in AI truly enhance the human side of care.

In this panel, experts will discuss how leading organizations are connecting data, storytelling and strategy to demonstrate both financial return and human impact from technology.

How can organizations best measure and communicate technology’s impact on financial and experience outcomes?
What does a clear, scalable roadmap for sustainable digital transformation look like in practice?
How has technology freed up capacity and resources to reinvest in relationships and the human experience?

12:05 PM Fireside Chat | AI in Telehealth CX - When the Stakes are Personal

A fireside chat with Julie Choi, the Director of Network Strategy & Client Experience, Talkspace and Estelle Berton Forward Deployed Product Manager, Lorikeet moderated by Chris LaFleur, Founding Growth Team Member, Lorikeet — discussing what it takes to deploy AI customer support in one of healthcare's most emotionally sensitive environments.

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda

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